Initial handling process went great. Once it went to Travel it got complicated. We got 2 pups and got emails from different handlers with different travel arrangements. Spoke to as many as 6 different people including the Travel Mgr. We were concerned they would not arrive together but it all worked out. Recommend having one handler per case to eliminate all confusion. Hope they consider this. Now dealing with 2 pups with parasites and needing medication. They are covering these expenses and so far have been great to deal with. Hope the medical claims process continues to be easy. I think the company is great but they need to make a few changes to communicate better with their customers. I have recommended them to friends and family but warned them of our experiences.
The whole experience was fantastic.
Everything went really well. We love our puppy. Sebastian is doing really well.
I have a very loving fun puppy that is loved by all who come in contact with her. She doesn't get out much but her pic's go everywhere with me
Gwendolyn - Thanks very much for taking the time to share your experience. After speaking with you recently, we understand that you're pleased with your experience with PuppySpot and may have encountered some technical difficulty while rating your review. We will continue to help troubleshoot your rating issue, but in the meantime†don't hesitate to reach out with if there's anything we can do to be helpful.
This was an amazing experience from the photo on the internet,the conversations with Jordan and the perfect plane pickup. We are so totally happy with our pet and the whole experience
Great people! I was thoroughly impressed with our experience
Process went pretty well, but scheduling the day and time of transport was somewhat difficult. I asked for an arrival day and time when I can pick up the puppy, but didn't get a response if that would work. Instead I received the arrival day/time that absolutely didn't work. Fortunately I was able to rearrange travel as soon as I found out. The other thing that I was told I would receive was a shot/medical record. I only received info that the puppy was well, so I'm assuming she got her first set of shots. I would include a survey that the breeder could include to help with the transition i.e. What kind of food has she been eating (luckily my breeder included that), her approximate schedule or how many times for bowel movement, nature of puppy... Other than that process went pretty well.
Your process was sufficient to get us information about our puppy but the information you provided was bogus. We feel completely ripped off because your "top notch" breeder is selling puppies in classified ads on the internet. All in we paid more than $2,000 to receive our puppy. She is selling them for $500 to anyone that has cash.
Kenneth - We're happy to hear your puppy arrived healthy and in good spirits, however, we are troubled by the misinformation in your review. PuppySpot is founded on transparency, trust and accountability. None of the information we provided you prior to, or after, your puppy's arrival was 'bogus.' If you are looking for the least expensive place to find a puppy, there may be other options. Those options will not provide you with the peace-of-mind you get from PuppySpot, in terms of breeder screening, vaccination and health protocols, our No Puppy Mill Promise, our industry-leading health guarantee or our lifetime support, all of which (and more) we are able to provide through our proprietary systems and 200+ employees focused on placing healthy puppies into happy homes. That being said, while our primary objective is to place healthy puppies into happy homes, our goal is to make sure the process is an enjoyable one for you as well. To that end, a member of our Customer Advocate team will be in touch with you to offer additional clarity, and while we're confident we will be able to turn around your frustration, you should never hesitate to reach out to us in the future if there's anything else we can do to be helpful.
Travel arrangements could have been much better.
everything was great except the airline forgot to load the puppy on the plane the first time. all was okay because the breeder went back to get the puppy. not wanting it to be left kenneled at the airport overnight till the next flight. so puppy went home to breeder for one night then was successfully boarded on the right fight the following day, arriving fit and healthy. puppy has been a delight. well socialised, intelligent, playful, gets along great with mu other dogs,
Amaxing experience! Guiermo was wonderful to work with! He always returned my calls texts and i was able to speak with the breader. I have already recommended puppy spot and will continue to do so. We are so in love with our new bodyon terrior!! Thank you!!
It was great buying Jack from you we are so happy with this little guy he is a joy .
After owning a kennel for many years and been out of the business for 20 yrs. I decided to get a dog. I'm happy to say that I found Puppy Spot to be excellent from my first call with Jordan along with their travel Dept. Who was on top of the shipping with detailed info, to Tom a top consultant. Everyone was Exellent from the purchase to me getting my Goldendoodle here in Florida. I would tell and recommend Puppy Spot to anyone interested in purchasing a Dog. You can feel free to contact me if you have any questions. PS. Button's my Goldendoodle is in great health and there customer service is exactly the same Excellent.
The customer experience was really good. They genuinely want to match you with the right puppy for your family. They answered all my questions and were well informed about the breeders
While I was skeptical at first...this process was easy and fast. We received our fur babies and he is everything we could have hoped for.
Very organized and helpful in getting ready for puppy