I have gotten any of the updates you have mentioned. The refund, the letter from the breeder about the chip miss information. I thought this was a toy yorkie. But, the vet said he will be 11#. So, this is not turning out as expected.
Jennifer - Thanks for your feedback. A member of our Customer Advocate team has been working closely with you to help get you the information you're looking for and determine the confusion surrounding the size of your puppy. Yorkshire Terriers are considered a toy breed and do not have any size variations other than that they are expected to be small. PuppySpot cannot guarantee the adult size of any of our puppies, as they are living, breathing beings and factors like weight, height and even markings and color are impossible for anyone to accurately predict. That said, your relationship with us began, it did not end, when you added one of our puppies to your family, so even after we've resolved your current situation, you should never hesitate to reach out if there's anything we can do to be helpful.
So far, not a great experience. Our puppy arrived sick with Giardia and immediately went on a hunger strike. He had to be at the Vet Hospital for almost two days with bills over $1,000. Our puppy was 10 weeks old and also did not have his first combo vaccine, which is dissappointing. We are still working things out with Puppy Spot financially, so it is not clear yet, how that will work out. I will update my review accordingly.
Madelaine - Thanks for your feedback. We're concerned to hear your experience with us has been unlike the majority of happy PuppySpot customers. As you noted in your review, our team is working hard to turn your experience around. Your relationship with us began, it did not end, when you added one of our puppies to your family, so even after we've worked through your concerns, please don't hesitate to reach out to us if there's anything we can do to be helpful.
Buying my puppy through PuppySpot was a wonderful experience. Everything went as promised and with no problems. I would recommend it to my friends.
The experience was professional the outcome was more than I could have expected thank you to all who are involved
We couldn't be happier both with our puppy & puppy spot! After a year long wait with a breeder that resulted in no puppy,we found our puppy in a matter of days & had her in our arms. Puppy Spot was an awesome experience!
The service people at Puppy Spot were excellent from helping when I was looking for my puppy, through all the questions & concerns, & up until the end & after. They maintained contact with me even after I had brought my new puppy home to make sure there were no problems with me or the puppy. I can't say enough about how great they all are still. I've never had such a great time getting a new family member. They made it easy & worry free.
Vicky - Thanks very much for your kind words, we truly appreciate your feedback. Welcome to the PuppySpot family!
It was a very good experience overall. Any challenges/problems were promptly dealt with to our satisfaction. The puppies are wonderful ! They are so much fun and a joy ! You can tell the breeder is excellent. We will definitely do business with you again and are recommending you to everyone. Thank you, Vivian and Ron *personal information removed by Feefo*
Very friendly and helpful all questions answered when I needed help they walked me through
my questions were answered and the customer service team were awesome
I am very happy with my experience. Everything was seamless and my little one arrived in very good condition. She is healthy and happy. Thanks, Pam *personal info removed by Feefo*
I couldn't be any happier. She is Perfect. Well worth the price. When my Shih Tzu Sasha passed so unexpectedly and so young I was heartbroken. This little spit fire of a puppy is mending my broken heart. We have changed her name twice and have settled on Trixie it suits her well. Thank you very much for my perfect little munchkin. Myself and my mother are very Happy. I'll attach a short video clip of the terror at 3:30 am .
Heather - We're so sorry about your recent loss. While Sasha can never be replaced, we appreciate the trust you put in us to find a new puppy with whom you can create another special bond with. Your relationship with us began, it did not end, when Trixie joined your family, so please don't hesitate to reach out if there's anything we can ever do to be helpful.
It was a new and exciting experience
Thank you PuppySpot for our new family member Angel new name RAJA. My experience with your service was 5 stars everyone was always helpful and informative. What left a bitter taste was the airline who did not let me know about RAJA flight delayed until the next day while I waited at the airport. When I asked when she would be arriving, the reponse was "I have no idea". I got RAJA the next day after your service told me when she would be arriving before the airlines service could tell me. We love our new puppy and thank you for your excellent service from PuppySpot.
Our puppy couldn't be anymore perfect.. He is a healthy and happy pup which makes for a happy customer! Thank you.. we would highly recommend going through Puppyspot when in search for a dog. In fact we've had many people ask us where we got our Petey from (because who can resist a bulldog in all their cuteness) and we gladly refer them over to you.
+ I think the people at Puppy Spot are Fantastic and everyone is so helpful. Jenee R. is who I worked the Most with and she is Awesome love her personality! I will recommend Puppy Spot to all my friends for sure;) A Big Thank you to Jenee R. and The P
Great experience. Kept us in the know the entire time and up to date on status and what we needed to do. Excellent follow up after our puppy arrived to make sure everything went well and to check if we had any questions or concerns.
I thought when I first called it was a joke because of the girl who answered just would laugh at anything I said but then she was off and I got someone else to talk me through everything else. The second girl was amazing ??
Buying through puppy spot was convenient but they don't makeep you aware of limited registration or guide you through puppy insurance or health guarantee.
Very helpful and detailed with every aspect of the purchase and puppy's care and delivery. Will recommend to others
Vicki - Thanks very much for your feedback and welcome to the PuppySpot community!
This was our first time planning for a pet and everyone I spoke to at Puppy Spot gave me so much confidence and made the whole process smooth and easy. Mike and Jennifer went out of their ways to reach out to the breeder and work things out to our convenience. Highly recommend!!