PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 12,303 verified reviews

12,303 Reviews

  • 5 Stars
    9,430
  • 4 Stars
    1,490
  • 3 Stars
    586
  • 2 Stars
    308
  • 1 Star
    489
12/05/2016
Jenette M.
Missouri | Breed: Poodle

PUPPY IS GREAT!! THE WHOLE PROCESS WAS SMOOTH AND WE ARE DELIGHTED WITH RES...

PUPPY IS GREAT!! THE WHOLE PROCESS WAS SMOOTH AND WE ARE DELIGHTED WITH RESULTS.

12/05/2016
Nan Cuzzolina C.
California | Breed: Poodle

Excellent service and support. All questions were answered and everyone wa...

Excellent service and support. All questions were answered and everyone was so kind and helpful. Thanksyou

12/05/2016
Adriana C.
New Jersey | Breed: Labradoodle

fantastic

it was a great experience! they were easy to deal with and they cared a lot about their puppies. I stil keep in touch and send loads of pictures, it's almost like an extended family. They helped me get my perfect baby/companion!

12/05/2016
Craig M.
Nevada | Breed: German Shepherd Dog

Professional. Even when u all screwed up and I lost my first choice. Ended ...

Professional. Even when u all screwed up and I lost my first choice. Ended up ok

12/05/2016
Eva O.
Illinois | Breed: Siberian Husky

Customer service was very helpful. I was always informed of each process

Awesome place to buy a puppy

12/05/2016
Steven S.
Texas | Breed: Maltipoo

Easy purchase and helpful staff

Web site worked fine. Support staff was helpful and responsive. We received weekly photos of our maltipoo. Our puppy arrived healthy and on-time.

12/05/2016
Olga B.
Florida | Breed: Poodle

Everything went smoothly and our puppy is in great health. We are very ha...

Everything went smoothly and our puppy is in great health. We are very happy.

12/05/2016
Robert E H.
North Carolina | Breed: Labrador Retriever

Poor service by PuppySpot

Yellow Lab ... Elliott. Haven't recieved warranty...please send!

PuppySpot Customer Advocate

Robert - Rest assured, you have your guarantee. Our process is very simple and transparent. At the end of our mandated health protocol, the guarantee is automatically triggered without you having to do anything else. And, we will be happy to resend the terms of the guarantee that were also a part of the original agreement with us. Please do not hesitate to reach out to us with any other questions.

12/05/2016
Fausto M.
New York | Breed: Goldendoodle

Quick, straightforward, and a great pooch!

The process was very straightforward and efficient, the team was helpful in both selection and execution/logistics...and while only 12 weeks old, the puppy is perfection. What more can you ask for?

12/05/2016
Kelly M.
Connecticut | Breed: Labrador Retriever

Everyone was so nice and quick to answer any questions that I had. The bre...

Everyone was so nice and quick to answer any questions that I had. The breeder that they worked with for our puppy is very caring and reputable. That was very important to us in choosing our dog. We received a happy and healthy little boy puppy and couldn't be more thrilled with him!

12/05/2016
Angela H.
North Carolina | Breed: Morkie

I love my Morkie puppy and with PuppySpot the whole process was very easy! ...

I love my Morkie puppy and with PuppySpot the whole process was very easy! I really like how often they communicated with me from the time I bought her until she arrived and even after.

12/05/2016
Sam G.
New Mexico | Breed: Golden Retriever

Excellent service by PuppySpot

Great service. Too many sales pitches.

12/05/2016
Edward L.
Colorado | Breed: Cocker Spaniel

other than a few commo glitches everything was wonderful. my new puppy, Ann...

other than a few commo glitches everything was wonderful. my new puppy, Anne is getting along well and seems to be thriving. eating well and playing hard and being a joy to me. thanks puppy spot

12/04/2016
Robert K.
Oregon | Breed: Havanese

Excellent service and puppy care

Our puppy counselor was excellent, very responsive, very helpful. Transporting our puppy across the country was simple and easy. Our puppy arrived safe and sound and in very good health. We are very pleased.

12/04/2016
Charlie J H.
New York | Breed: Morkie

Our contact was Jordan he was extremely helpful. The whole experience was ...

Our contact was Jordan he was extremely helpful. The whole experience was seamless. The whole staff was Welcoming, very courteous and informative.

12/04/2016
Robert W.
Minnesota | Breed: Bulldog

Excellent, professional, considerate

Staff was very attentive and efficient. Arrangements were well planned and executed. Communications were clear and informative. Received my puppy quickly and safely. The entire process was far easier than I anticipated.

12/03/2016
Jacqueline V.
Pennsylvania | Breed: Rottweiler

Fell in love with my rock soon as I seen him I knew I just had to have him ...

Fell in love with my rock soon as I seen him I knew I just had to have him he got to me on time and all but I was saddened to find out at his first vet check that he had fleas and not only that had ear mites too which in his checkup before getting to me said he was in great condition n ready to go upset because I was lied to but happy that I could help my baby feel better

PuppySpot Customer Advocate

Jacqueline - Thanks very much for your feedback. PuppySpot is founded on the belief that owners deserve to experience trust, confidence and transparency when searching for their new companions and we would not - and did not - not lie to you at any point during your experience with us. Given your puppy's pre-flight nose-to-tail health exam administered by an independent licensed veterinarian indicated neither of the issues you described, we were just as surprised and concerned as you were to find that your puppy had flea and ear mite issues shortly after arriving to you. That said, you did the absolute right thing by contacting us immediately. As soon as we heard from you, our internal Health team quickly jumped in to see how we could help. Above and beyond ensuring your puppy's health concerns are being taken care of, we have also been in contact with the veterinarian who gave the original examination and the puppy's breeder. Most importantly, we are very happy to hear that your puppy is doing well and we are committed to continuing to stay in close contact with you to ensure the situation is resolved to your and your puppy's satisfaction.

12/03/2016
Steven H.
Maryland | Breed: Cockapoo

We're happy to have him!

I'm very happy with our new addition. He's happy, an striving. There was one slight hiccup with customer service. When one of the puppies in his litter came down with a little virus. We could've had better communication with keeping us updated. Other than that we are thrilled to have him an love him a lot!

12/03/2016
Jill L.

Excellent service by PuppySpot

Felt like we mattered! We were cared for!

12/02/2016
Steve N.
California | Breed: French Bulldog

Extremely professional and attentive to answering all of our questions abou...

Extremely professional and attentive to answering all of our questions about the breeder and assuring the health of our beautiful new French Bulldog puppy.