I am so glad I chose puppyspot. We love our Doberman girl she is so smart, I still keep in contact with the breeders, any questions I have they have the answer. Everyone CARES! And that is a big thing for me. so pleased with the customer service because they really believe in finding the perfect owner and providing the perfect, healthy puppy. My family is forever thankful that we came across this site! We love our girl Shadow Thank you :)
She is a beautiful puppy and so fun however the actual travel process was disappointing. The breeder chose to ship her the cheapest way possible from a small airport rather then an international airport that is only an hour away from where he lived so what should have been a 3 hour trip was an 8 hr trip so when we received her she was covered in urine and scared to death.
Stephanie - Just like all PuppySpot customers, you received a full itinerary for your puppy's travel plans, prior to your puppy traveling home to you. We were troubled to read about your concerns regarding your puppy's travel accommodations in your review, as you did not indicate any issue with your puppy's itinerary then, nor during our customary communications shortly after your puppy arrived home. That said, a dedicated member of our Travel team has reached out to learn more, as we take the e take the care, health and safety of our puppies during travel very seriously, knowing traveling alone can be scary for first timers, whether they have two legs or four. Your relationship with PuppySpot began when your puppy arrived home, so please don't hesitate to reach out to us if there's anything we can ever do to be helpful.
It was great service!
Customer Service friendly , honest and reliable!
We had a wonderful experience with puppy spot! As soon as we saw AJ we called and reserved him right away! We got him with a week and fell in love immediately! He arrived in his little kennel with all his papers and info from his breeder. Looking forward to spending many years with our new puppy!
I thought it was great they helped me with everything up till I get the puppy and even after I would tell everyone to come here
Wow! Great service, great people and we love our puppy. Tuck is healthy and fun, my 3 girls are in love. Couldnt have asked for a better experience.
Only concerned to answer questions until I paid. After payment highly negligent. Requests not taken into consideration
Meenakshi -† We're sorry to hear you have such a negative view of PuppySpot, as we strive to provide our customers with a personalized experience. From speaking with you during our customary communication shortly after your puppy arrived, we're happy to report she arrived healthy and is adjusting well to her new home. While our primary objective is to place healthy puppies in happy homes, our goal is to make sure you're happy, too, which is why shortly after receiving your review, a member of our dedicated Customer Advocate team reached out to learn more about your experience and see how we can do better in the future. Your relationship began, it did not end, when we placed one of our puppies in your home, so please don't hesitate to reach out if there's anything we can do to be helpful.
From begining to the end, PuppySpot's customer service was beyond excellent. They showed the highest level of care and concern for my family and my beautiful new puppy Jackson. They immediately called back when we left voice messages and they also called to check us after we our very happy and healthy Jackson arrived. Jackson is 10 weeks old now and we love him dearly. Thank you PuppySpot!
Outstanding experience! Highly recommend. The attached video is from one hour after I picked her up from the airport.
Excellent organization. Everyone we came in contact was truly a professional. We are completely satisfied with our toy poodle.
Wonderful experience from day one. To have so many choices without going from one place to another. To know instantly that the purchase was within my budget. Post deciding on Heidi, PuppySpot was there right up to the minute Heidi was in our arms. There always was an immediate response to any questions I had. kept me up to date all the way. And finally, my family and my multiple animals could not be happier. Thank you!
I had a good experience... costumer service was great and I love my puppy.
There was an issue with our puppy having a minor surgery but the team was very attentive before she shipped. Praying it remains a minor thing.
I was nervous about purchasing a puppy in this manner; however, after finding scam after scam from local ads, I decided to trust the reviews I read--I am sure glad I did! We love our puppy!! It helped to see pics of the parents and a video of him prior to purchasing. Everything went smoothly. PuppySpot stayed in touch with me throughout the process and checked up on us after receiving our puppy. If it wasn't for PuppySpot, I don't know how we would have found such a sweet puppy just like we were looking for!
Amazing company and great customer service! Would totally use them again.