Hi I bought a labaddodle on puppy spot and was very disappointed. The dog is very sweet and lovable but I really felt it was misrepresented. I was told he was crate trained and paper trained. Non of that was true. I felt the dog was raised up in a crate in and was taught that he should also pottyin in his crate. I have taken him to a highly recommended training school and they told me the same thing.
Ann - Thank you for your feedback. We are happy to hear you are bonding with your new furry family member, although we are sorry to hear you do not feel positively about your experience with us. After reviewing all of our records and communications with you, we are very surprised to hear you felt as though we made any promises to you we did not keep. Your puppy's listing on our website very clearly stated that he was learning to use the doggy-door and had started paper training. There was never a mention, either on the website or during any communications with our team, about crate training. A member of our Customer Advocate team is trying to get in touch with you to determine where the misunderstanding may have occurred. Your relationship with us began - it did not end - when you added one of our puppies to your home so, even after we clarify what happened here, please do not hesitate to reach out to us if there is any support we can provide.†
I saw a picture, made a call, was given details, made the purchase all on a Friday night. I was told I'd receive my puppy the following Friday (hopefully). Everyday for the following week, someone from PuppySpot called or emailed me with updates and information. I asked for a video of my puppy and received one via email. My puppy is adorable and for sure the exact same dog in the photo. He did have Giardia and kennel cough but my vet helped with all that within my first week of having Bruno and explained to me how these things can happen with puppies and breeders and transport, etc. Bruno is happy, healthy, playful and sweet.
Rachna - Thank you for sharing your experience with PuppySpot! We're happy your vet was able to address any unnecessary concerns. As you've experienced, we are much more than a service, we're a community, so please don't hesitate to reach out to our team if there's anything we can ever do to be helpful.†
Great service! If I ever do get another dog it will be through puppy spot again. Would recommend !
Everyone in this process has been helpful and pleasant.
John - Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!
It was a very fun and easy way to find and adopt our new family member, the hardest part was waiting to meet him!
They were wonderful!!
Johana- Thanks very much for your feedback and welcome to the PuppySpot community!
I've had a positive experience purchasing my puppy. Communication was excellent, everyone was very friendly and helpful, and all my questions and concerns were addressed. I would definitely recommend PuppySpot!!
Avis - Thank you for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there is anything we can ever do to be helpful.†
Everything went smooth! Love my puppies!
Robert - Thank you very much for your positive feedback. We're thrilled that you trusted us for not one, but multiple new family members. As you've experienced, we're here as a resource for you any time, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to be helpful.†
We have had our puppy for 3 wks now, and he's already part of the family:) Thank again for all the help.
Cheryl - We're happy to hear your little one is adapting well to his new home! Thanks for sharing your experience with PuppySpot - as you've experienced, we're more than a service, we're a community. Please don't hesitate to reach out to our team if there's anything else we can do to be helpful.†
Service was Excellent. Abbi is a great puppy.
Janet - Thanks very much for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!
I admit to being a bit nervous at first purchasing our puppy through the Internet. As it was a first for us, although we've had many dogs as family members. But I was astonished at how well the experience went! Everyone I was in contact with were knowledgeable and courteous and I could tell they were very concerned about us and the well being of the puppy we purchased! I would definitely recommend them to anyone!
Russ - Thanks so much for your positive feedback, we really appreciate it! And, remember, our relationship with you began, it did not end, when we matched you with your puppy, so please reach out with any questions you have throughout your puppy parent journey.†
Very fast in getting the puppy to us.
Deana - Thanks very much for your feedback and welcome to the PuppySpot community!
We are loving our little addition to the family and were surprised how easy the entire process was. We also appreciated all the support from the Puppy Spot team, the ability to ask questions, all the follow up calls and emails. You guys really do a great job and we love that you care about your pups and the new owners so much!
Julia - We truly appreciate receiving valuable feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!
I love my little doggie, my little Multipoo, who was named Candy upon her arrival. But, after two weeks of continual loving her, feeding her, training her, I decided the name Pippi was much more appropriate. She is smart and she is full of energy thus she reminded me so of Pippi Longstocking! Just want you to know she couldn't be more loved, and we thank you so much for serving us in this way
Awesome experience! Our specilist Tiffany was very helpful with questions and information that was needed.
Excellent service Best customer service ?
Wonderful experience! I love my puppy, he is so sweet and everything went extremely smoothly from ordering over the phone to him arriving at the airport.
Please keep the puppy's information online after he/she comes home.