PuppySpot Reviews

PuppySpot serves you best by putting the health and well-being of your puppy first.
Don't take our word for it, here's what real customers have to say about PuppySpot.

4.6 / 5
Based on 13,041 verified reviews

13,041 Reviews

  • 5 Stars
    10,050
  • 4 Stars
    1,569
  • 3 Stars
    600
  • 2 Stars
    321
  • 1 Star
    501
01/17/2017
Ann B.
Texas | Breed: Labradoodle

Hi I bought a labaddodle on puppy spot and was very disappointed. The dog i...

Hi I bought a labaddodle on puppy spot and was very disappointed. The dog is very sweet and lovable but I really felt it was misrepresented. I was told he was crate trained and paper trained. Non of that was true. I felt the dog was raised up in a crate in and was taught that he should also pottyin in his crate. I have taken him to a highly recommended training school and they told me the same thing.

PuppySpot Customer Advocate

Ann - Thank you for your feedback. We are happy to hear you are bonding with your new furry family member, although we are sorry to hear you do not feel positively about your experience with us. After reviewing all of our records and communications with you, we are very surprised to hear you felt as though we made any promises to you we did not keep. Your puppy's listing on our website very clearly stated that he was learning to use the doggy-door and had started paper training. There was never a mention, either on the website or during any communications with our team, about crate training. A member of our Customer Advocate team is trying to get in touch with you to determine where the misunderstanding may have occurred. Your relationship with us began - it did not end - when you added one of our puppies to your home so, even after we clarify what happened here, please do not hesitate to reach out to us if there is any support we can provide.†

01/16/2017
Rachna L.
California | Breed: Shorkie

Great site for you to find exactly the Puppy you want!

I saw a picture, made a call, was given details, made the purchase all on a Friday night. I was told I'd receive my puppy the following Friday (hopefully). Everyday for the following week, someone from PuppySpot called or emailed me with updates and information. I asked for a video of my puppy and received one via email. My puppy is adorable and for sure the exact same dog in the photo. He did have Giardia and kennel cough but my vet helped with all that within my first week of having Bruno and explained to me how these things can happen with puppies and breeders and transport, etc. Bruno is happy, healthy, playful and sweet.

PuppySpot Customer Advocate

Rachna - Thank you for sharing your experience with PuppySpot! We're happy your vet was able to address any unnecessary concerns. As you've experienced, we are much more than a service, we're a community, so please don't hesitate to reach out to our team if there's anything we can ever do to be helpful.†

01/16/2017
David D.
Texas | Breed: Poodle

Double thumbs up!

Great service! If I ever do get another dog it will be through puppy spot again. Would recommend !

01/16/2017
John W H.

Excellent service by PuppySpot

Everyone in this process has been helpful and pleasant.

PuppySpot Customer Advocate

John - Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!

01/16/2017
Ariana G.
Washington | Breed: Havanese

Awesome!

It was a very fun and easy way to find and adopt our new family member, the hardest part was waiting to meet him!

01/16/2017
Johana B.
Florida | Breed: Havanese

Excellent service by PuppySpot

They were wonderful!!

PuppySpot Customer Advocate

Johana- Thanks very much for your feedback and welcome to the PuppySpot community!

01/16/2017
Avis H.
New York | Breed: Poodle

Very satisfied customer!

I've had a positive experience purchasing my puppy. Communication was excellent, everyone was very friendly and helpful, and all my questions and concerns were addressed. I would definitely recommend PuppySpot!!

PuppySpot Customer Advocate

Avis - Thank you for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there is anything we can ever do to be helpful.†

01/16/2017
Robert H.
Michigan | Breed: Boston Terrier

Excellent service by PuppySpot

Everything went smooth! Love my puppies!

PuppySpot Customer Advocate

Robert - Thank you very much for your positive feedback. We're thrilled that you trusted us for not one, but multiple new family members. As you've experienced, we're here as a resource for you any time, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to be helpful.†

01/16/2017
Cheryl S.
Massachusetts | Breed: Rottweiler

We have had our puppy for 3 wks now, and he's already part of the family:) ...

We have had our puppy for 3 wks now, and he's already part of the family:) Thank again for all the help.

PuppySpot Customer Advocate

Cheryl - We're happy to hear your little one is adapting well to his new home! Thanks for sharing your experience with PuppySpot - as you've experienced, we're more than a service, we're a community. Please don't hesitate to reach out to our team if there's anything else we can do to be helpful.†

01/16/2017
Janet P.
Massachusetts | Breed: Yorkshire Terrier

Excellent service by PuppySpot

Service was Excellent. Abbi is a great puppy.

PuppySpot Customer Advocate

Janet - Thanks very much for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!

01/16/2017
Russ S.
Illinois | Breed: Doberman Pinscher

I admit to being a bit nervous at first purchasing our puppy through the In...

I admit to being a bit nervous at first purchasing our puppy through the Internet. As it was a first for us, although we've had many dogs as family members. But I was astonished at how well the experience went! Everyone I was in contact with were knowledgeable and courteous and I could tell they were very concerned about us and the well being of the puppy we purchased! I would definitely recommend them to anyone!

PuppySpot Customer Advocate

Russ - Thanks so much for your positive feedback, we really appreciate it! And, remember, our relationship with you began, it did not end, when we matched you with your puppy, so please reach out with any questions you have throughout your puppy parent journey.†

01/16/2017
Robert N.
North Carolina | Breed: Labrador Retriever

Excellent service by PuppySpot

Great experience!

01/16/2017
Deana C.
Florida | Breed: Beagle

Excellent service by PuppySpot

Very fast in getting the puppy to us.

PuppySpot Customer Advocate

Deana - Thanks very much for your feedback and welcome to the PuppySpot community!

01/16/2017
Julia R.
California | Breed: German Shepherd Dog

AMAZING !

We are loving our little addition to the family and were surprised how easy the entire process was. We also appreciated all the support from the Puppy Spot team, the ability to ask questions, all the follow up calls and emails. You guys really do a great job and we love that you care about your pups and the new owners so much!

PuppySpot Customer Advocate

Julia - We truly appreciate receiving valuable feedback from our customers. Thanks very much for your kind words and welcome to the PuppySpot family!

01/15/2017
Linda B.
Florida | Breed: Maltipoo

I love my little doggie, my little Multipoo, who was named Candy upon her a...

I love my little doggie, my little Multipoo, who was named Candy upon her arrival. But, after two weeks of continual loving her, feeding her, training her, I decided the name Pippi was much more appropriate. She is smart and she is full of energy thus she reminded me so of Pippi Longstocking! Just want you to know she couldn't be more loved, and we thank you so much for serving us in this way

01/15/2017
Shawanda L.
Virginia | Breed: Yorkshire Terrier

Awesome experience! Our specilist Tiffany was very helpful with questions a...

Awesome experience! Our specilist Tiffany was very helpful with questions and information that was needed.

01/15/2017
Catherine D.
New Jersey | Breed: Poodle

Excellent service by PuppySpot

Excellent service Best customer service ?

01/15/2017
Cataherine H.
North Carolina | Breed: Havanese

Sweetest Havanese ever!

Wonderful experience! I love my puppy, he is so sweet and everything went extremely smoothly from ordering over the phone to him arriving at the airport.

01/15/2017
Zhe M.
North Carolina | Breed: Labrador Retriever

Good service by PuppySpot

Please keep the puppy's information online after he/she comes home.

01/15/2017
Jason B.
Tennessee | Breed: Siberian Husky

Excellent service. They stick with you through the whole process making sur...

Excellent service. They stick with you through the whole process making sure it goes as smoothly as possible.