The overall experience was good. My puppy arrived in a timely manner with his safety the first priority. The price tag however is not 5 five stars, and once I made my payment it was hard to get a live person on the ph to answer any questions. Especially the person who makes first contact whom must be a sales person, that once the payment is made the call me on personal cell with any questions goes out the window. Never heard back from him again.
Tobias - Thanks very much for your feedback and congratulations on your new best friend! Our goal is to be the best place to find your new furry family member. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. We also screen and qualify our breeders and handle all of the research for you, so you can focus on what really matters: the joy of a new puppy. It takes a large and dedicated team made up of several expert departments to ensure you receive the tailored experience deserved. That said, we apologize if this wasn't clearly explained to you during your initial call. We'll continue to be here throughout your puppy parent journey, so don't be a stranger if we can be helpful in any way!
Great experience With puppy spot! I would recommended them to anyone. They kept me up to date on our pup and her travel arrangements. They even called after her health check to review the vets exam. Our puppy arrived on time and made herself right at home! She’s absolutely perfect and we love her! Just what our family needed. Thank you Puppy Spot!
I had high hopes. That was my problem. Paul in Florida was great. Difficulties managing my payment was disappointing. Then communication with Filipino women was frustrating in that I couldn’t understand them nor did they know anything. I’m still not confident that this company doesn’t work with puppy mills. On the end I love my puppy!!!
Kathleen - First and foremost, we are thrilled your puppy arrived happy and healthy. We appreciate your candid feedback and we're sorry for what sounds like a really frustrating experience. As soon as you made us aware that you may have had some trouble communicating with our team, a member of our management team quickly connected with you to ensure all details surrounding your pup's travel were properly communicated to you. PuppySpot delivers healthy and happy puppies, all across the United States, and we also proudly stand behind our multicultural team and vetted breeder community's dedication to providing just that. Although we do apologize for any miscommunication, we want to assure you that PuppySpot does not work with puppy mills of any kind. Our relationship began when we matched you with your puppy, and we will continue to act as a source of support now and throughout your puppy parent journey.
yvette was deliverd rite to my front door love at 1st site we bonded the moment we meet thank you
Excellent service. We got our new family member with a door to door delivery safe and happy. We is an absolutely adorable puppy, gentle, sweet, and very loving. We are so happy we have him! Thank you puppy spot!
We have experienced all the joy of the service of PuppySpot and now are well on our way through potty training. Roxy is as cute as ever and we are beyond thrilled to have her in our family. Your approach to customer care is 5 star!
We LOVE our beautiful happy puppy! She is a blessing. PuppySpot followed through and did what they said they were going to do. Thank you!
Communication with PuppySpot if very poor
Walter - We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed with you. We can't improve without candid feedback like yours and a member of our team will be in touch with you shortly to learn more and see how we can do better in the future.
Best decision for our family. We love our new baby. He is healthy and easy going in his temperament. Pet Spot was communicative through the whole process. In this pandemic the ease of receiving our dog was the best. Highest regards for Puppy Spot. Definitely would recommend and use again.
It was a great experience and we are so happy with our pup. However before she was delivered and once we had bought her we did not receive any updated pictures or information about her progress. There was confusion about what weight she had to be to travel so she came earlier than we were told. And even though I communicated directly with an agent twice about our address they still messed it up and we did not receive our puppy until 12.30am in the night when she was supposed to arrive at 12pm in the day.
Anji - Thank you for sharing your candid feedback with us. It is feedback like yours that helps us continue to improve and better serve our puppies and puppy parents. we want to apologize for any confusion surrounding the arrival of your puppy. We strive to provide a positive, stress-free experience for prospective puppy parents and we're disappointed to learn that may not have been the case at any point in your experience with us. Our relationship began, it did not end, so please don’t hesitate to let us know if there’s anything we can ever do to be helpful throughout your puppy parent journey!
We had a nice experience with PuppySpot they’re very professional and keep you updated every week, everything was done on time and in 2 weeks we got our beautiful puppy, I really recommend puppy spot.- Family Perez
We will tell everyone we know if you want to get a puppy , go to Puppy spot :) 100% great and all the people we had to deal with get 5 stars .. Lee and Judy
My experience with Puppy Spot went smoothly! She has been a wonderful addition to the family. Thank you . .
I couldn’t be happier with my Yorkshire Terrier puppy! My dog is so precious and she is the perfect fit for our family. She is so great with my nieces and nephews and gets along great with other dogs. I am so in love with her! Puppy Spot made the entire process very easy. I got updates on my dog whenever I asked, and was provided so many great tips and advice though the app as well. The Puppy Manager representatives responded in a timely manner and always answered any of my questions. I was hesitant to buy a puppy online, but Puppy Spot is the best place to purchase a dog!
I am looking forward to spending many years of companionship with my labrador.
Everything Along the process went exactly as expected. Love our new puppy!