All I hoped for was my puppy to have a safe travel. The day we rec’d Angus we were the proudest new parents of our sweet loving springer spaniel pup!! He was in perfect condition smelled so clean and he was as happy to see us!!! PuppySpot and the breeder had everything to do with getting this accomplished. Great customer service and our puppy had an excellent breeder. Thank you so much for the new love of our lives
Great service. Thanks, everything went perfectly!!
Communication was terrible after I bought my puppy until the time I received him.
Sheryl - Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. We never want a puppy parent to feel they are unable to reach us at any point of their experience as that is the exact opposite of what we strive to provide. A member of our team will be in touch with you soon to learn more about your experience and see how we can improve in the future. Our relationship began when we matched you with your puppy and despite your frustrating experience, our team will continue to be here as you need us.
Puppy spot was fantastic for both me and my new fur baby Calla Lily (Calli for short). There was never a question they didn't respond to. Calli is the most beautiful and cutest puppy ever. All she watts to do is play and give kisses. Puppy spot gave me all the information I needed to care for her. I am so grateful for this new love and the puppy spot family still there for us.
Every step of the way everyone was helpful form the first person I talked to all the way to the last
Jack, our Bichon Frise puppy, arrived last Friday. Although he looked great in the Puppyspot photos, we really weren’t prepared for how amazing this little dog turned out to be! He has perfect confirmation and black points, along with a magnificent coat. His disposition is sweet and playful, and he is very clever and learns quickly. Already, he is walking on the leash with his Westie big brother, climbing short flights of stairs and telling us when he needs to go outside by going to the door or with a few yips. He is calm and well-behaved in the car and at the vet’s office, where he received a clean bill of health and enchanted the entire staff. It is obvious that the breeder spent a great deal of time and effort with this darling little puppy, and we are very grateful for their love and dedication to our dog! He clearly had a great start in life, and everything conceivable was done to smooth his transition to his new home. The breeder provided us with food, blankets, toys, a grooming comb, and detailed vet records, all of which were helpful and considerate on their part. Overall, our Puppyspot experience was excellent! Our initial contact was with Aneel, who provided valuable assistance in narrowing down a number of adorable Bichon puppies to our final selection. Although we did have a minor glitch with the travel department, it was quickly addressed and resolved by William Bravo, who is exceptionally skilled at what he does and truly an asset to the organization. Finally, Mike, the superb companion who accompanied our puppy from Memphis to Philadelphia, kept in contact with us throughout the trip with updates and photos, and met us in the airport with Jack in his arms. Jack was happy and calm, and it was love at first sight! We highly recommend Puppyspot to prospective customers, and won’t hesitate to use their service again in the event that we decide to expand our doggy family!
We could not be happier with the Golden Doodle r brought home through Puppy Spot. There was great communication all along the way...and like I said, we could not be happier!
I had a great experience, there was no issue in the travel of my puppy and everything was done on time. He came in healthy and had no issues settling in his new home. Thanks again.
He is the sweetest most loving and passive little puppy I have ever been around. All my neighbors are amazed by his quiet demeanor. he is so loving and being only 10 weeks old he already has trained to go potty outside. AND WE HAVE ONLY HAD HIM A WEEK!!! I could not be any more pleased. thank you for my adoring little prince!!!! with heartfelt thanks LOIS SAKERS
A few too many calls after the sale. Puppy is good.
Gary - Thank you for trusting us to fetch your new best friend! We do our best to make sure our puppy parents are as prepared as possible to welcome home their new best friends and we're sorry if that was at all overwhelming. It's helpful to receive your feedback so we can continue to provide the best for our puppy parents, puppies and breeders. PuppySpot is a community and we'll continue to be here with you every step of the way.
I think they were a great company to work with, had a health issue with one of the other pups but wouldn’t release ours until all were in the clear. So that was very reassuring I definitively would recommend them to anyone looking for a puppy! I only thing I wish is if you could meet the puppies or talk with the breeder about them. But a greT place to find my Harvey ❤️
Need better communication from the breeder and yourselves. The puppy is not potty trained which has been a hassle with our work schedules. We were told 21 pounds and he came at 38 pounds. We purchased items based on 21 pound dog and had to return most everything. Asked if he was micro chipped, was told no and he was. Which I took him in to get done and found out he was already. Just better communication would avoid the hassle we had to to through
Michael - Thank you for your honest feedback. We are always happy to connect our prospective puppy parents with their puppy's breeder via conference call before a puppy arrives and then more directly shortly after and were surprised to learn you felt this was not an option. We rely on valuable feedback from customers like you and a member of our team has been trying to get in touch with you to learn more and check in. Our relationship began when we matched you with your puppy, so please don't ever hesitate to get in touch if there's anything we can do to be helpful.
The process was fantastic, you guys handled the process in a way that it seemed so easy.Thank you again for all you did.PS Brody is doing fantastic.
I cannot say enough about our experience with Puppy Spot! The staff was professional and kept touch with us every step of the way, even after our puppy arrived home. The breeder was incredible. She even called to follow-up to see how the puppy was after her long plane rides! Our little girl is adjusting beautifully, I could not have imagined a more seamless transition. Thank you Puppy Spot from the bottom of our hearts!
I love my puppy.
My first experience was sooooo much better. This is my second Havanese puppy from the same breeder as my first. Yaimy was an awful puppy representative. She did not keep me informed on anything. I had to chase her up to get information EVERY STEP OF THE WAY and I had to do all of the follow-up. I was given misinformation on flight details and I could NEVER reach her on the phone. I waited 17 MINUTES to speak with her and then was thrown into her voice mail. UNACCEPTABLE and terrible ...
Theresa - Thanks very much for your feedback and for trusting us again to help you find a furry family member. While we're thrilled to know your puppy is thriving in her new home, we were troubled to learn you had a negative experience with our team. We never want a puppy parent to feel as they are unable to reach us at any point. We should've and could've done better at communicating your puppy's travel arrangements with you and truly apologize for any inconvenience caused. Since receiving your feedback a member of our team has been trying to connect with you to learn more and see how we can improve in the future. We look forward to speaking with you soon.