Great dog, great experience!
Excellent team of people! Very professional company, this team is on top of its game, through its page, they guide you to choose the best dog according to the needs of your family. I'm very happy for your help. “Teddy” is our baby, just what my family needs. It was worth every penny The App, is great, keeps you inform 24/7 of your Puppy and Airline Status
My puppy is perfect, I love him so much and I’m so happy we have him. However, I’m extremely disappointed in the process, the breeder and the so called “vet” that they used that puppy pot approved. My puppy was underweight at his first (with me) vet appointment, as well as I found out that he had Giardia after getting a so called “vet check” with all good reviews from the breeders vet. There’s no way I was given a 100% healthy puppy as Giardia takes 1-2 weeks to show symptoms. Puppy spot is refunding me to all his medicine and special food by I’m extremely upset that this breeder was allowed to lie or just be completely oblivious to the fact that my puppy was sick. I know Giardia is curable and happens within 50% of puppies but it’s the deceit that I’m most upset about.
Megan - Welcoming home a furry family member should never be stressful and we're sorry to hear that was the case for you. Murphy's pre-travel nose-to-tail health examinations performed by a licensed veterinarian didn't indicate he was experiencing any of the issues you mentioned in your review, but you were right to let us know as soon as you thought there might be an issue, and a member of our team has been working with you to see how we can help. We always stand behind our puppies, and with proper documentation, we'll be able to reimburse you for any unexpected vet costs.
A great experience!
One of best experiences i have ever had. Our Murphy fits in perfectly with my son. Whenever i called Puppyspot everyone was well informed of their process. I even asked them for advice regarding my special puppy that i have who seems not to like other pups during his daily walks. Thanks.
We had a great experience with Puppy Spot from day one. The staff was very helpful and prompt when answering questions and our dog is terrific!
Awful delivery service and follow up Terrible, amateurish
Ed - Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience. A member of our team has been in touch with you to learn more and see how we can do better in the future. Regardless, we'll be here if you need us at any point in your puppy parent journey.
We love our little active Maggie. She looks exactly like her picture. Picking her up was easy and organized.
I am delighted with my puppy, but when I had questions it was difficult sometimes because your "consultants" were not picking up their phones. That was very frustrating. I've gotten the answers I wanted, but several times I felt as if Puppyspot didn't care about the buyers once the puppy was paid for.
Ruth - Thanks very much for your feedback, and while we're happy to know your puppy has been such a delight, we're disappointed to learn you had trouble getting in touch with our team. With your feedback in mind, we'll see how we can better improve our communication efforts for future puppy parents. Our relationship has just begun, so please continue to keep us posted on how everything is going, and let us know if there's anything you need!
The pickup and paperwork was perfect. Our Cockapoo, her name is now Kelly, is wonderful. We absolutely love her and Kelly is definitely a great part of our family.
Provided great customer service. The experience was great!
Transparency issues! Breeder not forthcoming! Puppyspot only helpful before purchase
Frankie - We're sorry to hear you have such a negative view of PuppySpot. Our team works hard to offer prospective puppy parents a trusted and transparent way of finding a furry family member. Since receiving your feedback a member of our team has tried to connect with you to learn more and answer any breeder questions you may have. Even though you've indicated you don't wish to communicate with us moving forward, please know we'll always be here to help should you change your mind.
Overall it was a great experience, we have a beautiful healthy puppy. I wish we received more puppy pictures and they need to improve their communication about the puppy’s travel.
There was always great communication asctovhow and when my Prince, bichon, would be coming home and how he was doing. The breeder always sent up to date pictures. I would highly recommend puppyspot.