From beginning to the arrival of my puppy, everyone was so professional and helpful. No matter how silly my questions I always got a quick response. because my puppy would have three plane changes to get here, they made sure she had an in cabin chaperone so she would be well taken care of!! After my puppy arrived, I received a call asking how things were going. What a surprise to know they weren’t just making a sale!!
Great experience, great puppuy!!
Our 13 year old Lab passed away about 3 weeks ago. After walking into an empty house. I began to look for a new puppy locally, calling breeders as my husband wanted another Lab. There were no puppies available locally so i started looking on line, never expecting to purchase a puppy without seeing it before hand.. I contacted puppy spot and our puppy concierge was wonderful providing assurance that they qualified all breeders and guaranteed that the puppy would be healthy. I picked out Lavender (aka Daisy) who arrived to us from Utah, last Saturday. Puppy spot kept us updated through her travels. ( She probably has more flyer miles than I do) until her arrival at Newark Liberty where we picked her up. Everything went well. Daisy is now a part of our family. I want to thank Puppy spot and all the people who made this happed. Dolores C.
The first call to them was great, but once I'd paid for my puppy, it was downhill from there. If you are expecting a personal assistant as they advertise, forget that! It's whoever is available, and not always is someone available, either. After we welcomed our new little one, our vet found that she came to us with giardia...what a shock since their puppies are supposedly so "certified healthy!" I talked multiple times with a guy named Manny (Emmanuel Williams), who said he would take care of a refund of vets expenses for me, so I sent the receipts and vet's notes as requested on September 28th, and zero response, not a word. I will spread the word about PuppySpot's true business practices and how different they are than their empty promises.
Cheryl - We work hard to make welcoming home a furry family member full of joy and excitement and we're disappointed to learn we failed with you. We were also sorry to hear that your pup was diagnosed with Giardia, a common and treatable puppyhood condition. As living, breathing beings, as unfortunate as it is, puppies sometimes get sick, which is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help resolve any issues our customers may have. As soon as we received your feedback, our Aftercare Supervisor was quick to learn more, see how we can help and has been working with you closely ever since. Our relationship began when we matched you with your new furry family member, and we will continue to act as a source of support now and throughout your puppy parent journey.
Cawley's Tiny Henri - Home at Last
Everyone involved performed their part of the service perfectly. Communication was seamless. The time-line and finial delivery went off without a hitch. Oh yes, the puppy is every bit of what was promised. She is happy and healthy. Well worth the money.
The process and communications have been excellent every step of the way.
This is the second dog that we have bought through PuppySpot, and I can’t recommend him highly enough. Our puppy concierge was so attentive, answered all my questions, and always give me a quick call back. We are in love with our mini golden doodle and can’t recommend this place highly enough.
No Brokerage Fees are covered shipping to Canada, or cargo fees are not covered, and neither are taxes. The animals are overpriced. Breeders are great, puppy spot sucks, and so does the puppy manager Erin. The crate the animal showed up in was damaged, and had no food.
Jonathan - We were shocked to receive your review since it is the polar opposite of the feedback we regularly receive and the level of service we strive to provide. Your feedback is very important to us which is why our Operations Manager personally tried to connect with you to learn more about your experience and address your concerns. Unfortunately, you were unable to speak and said you would call us back. We look forward to speaking with you very soon!
Have to say that I was concerned about purchasing a puppy online but from our first conversation till collecting puppy I was very happy. Some reviews have commented on the high price for puppies but I’m a firm believe in “you get what you pay for”. Our puppy is beautiful and healthy plus we did not have to search and wait for one to be born.
They were amazing! Already looking into getting another puppy from them. They were in contact with me every step of the way. When I got the puppy, she was very well cared for and healthy. When I took her to my vet right after she arrived, my vet was even very impressed with the paperwork that came with the puppy and how thorough they were. I was very sceptical of buying a puppy online. But I'm glad I went through PuppySpot, and I highly recommend them.
I love Puppy Spot. Not as much as I love my ouppy from here, but this business model is fantastic. I am trusting that Puppy Spot really does check for puppy mills and STANDARDS of these breeders. Please, please, please font break that promise.
Amazing experience! The puppy spot staff were so friendly, professional, and knowledgeable! They were extremely prompt with responding to my questions and made this process as seamless as possible. Highly recommend!
Paul was the first person I spoke with, he really made this process easy and answered a lot of my questions. I do want to thank everyone else as well. My dog is such a beauty, she is a part of family and we love her so so much! We are truly blessed!! Thank you all again!
I had a very pleasant experience with Puppy Spot. My only pushback is that I wasn’t told the correct timeframe for my puppy pack to be delivered. That meant I got the puppy with no supplies. I had to go out the day he came and buy everything.
Monikk - We truly appreciate you for trusting us to fetch your new best friend and we are happy to know that your puppy arrived happy and healthy, as that is our top priority. That said, we truly apologize for not setting the correct expectation for the arrival of your pup pack. We should have and could have done better. PuppySpot is a community and we will always be here for you and your puppy every step of the way!
If I could give a negative review I would. Was told nothing but lies!!!!
Lisa - We are incredibly troubled by your feedback since it's the exact opposite of the experience we want our puppy parents to have while welcoming home a furry family member. We want to assure you no one lied to you at any point in your communications with our team. As soon as we received your feedback, a member of our team was quick to reach out to you to learn more and see how we could help. Our team works hard to thoroughly and consistently communicate with our community when it comes to our puppy companionship policy, and as our records show, we did just that with you. Breeding takes a lot of patience, time and expertise, which is why we thoroughly screen our breeders and require our customers to spay or neuter and agree not to breed their PuppySpot puppies. We believe in and encourage responsible pet ownership and this requirement furthers that mission and is clearly outlined on our website: www.puppyspot.com/dog-registration.
We got a very nice puppy from Puppy Spot. Love her and she is healthy and beautiful. Dealing with the PuppySpot people ia Hire dogs once they get your money. They want you to contact them thru their website that does not work. They send generic information to you and name your puppy but since it is genetic it prob is nit exactly correct. So you call them with questions and the say ‘ oh your puppy does not need this or that blah blah then if you call and do not get s person they will never call you back. I have called many times with no response, three times yesterday, I want to talk to a manager. Biggest prob right now is they did not give me a complete packet, how would I know. This is how: they demand you take you dog to their vet within two days even those the have changed the date 3 times. Then their slip they need the vet to fill out is not in the packet that I gave the vet per their instructions How do I know because they email if you me after I go to the vet which is not even in my town and they want me to fix their error when they can just do it their selves. Also they do not tell you everything up front. Like they will pay for regestering the puppy, that was a secret, I registered her the day before they told me. I can go on and on. Their customer service is horrid and they are stalking me by email to do what they failed to do. Beware!
Sandra - Thank you for taking the time to share your feedback. We do our best to explain our complimentary AKC registration and Canine Partners listing, and we're sorry if you felt that we did not effectively communicate that information to you. As an additional check and to activate your puppy's Health Guarantee, we ask that you take your puppy to a licensed veterinarian within 48 hours of your puppy's arrival, so we can be sure that your puppy is happy and healthy from the moment she arrives at your home. That said, we apologize if you felt that our email reminders were overwhelming. While we are happy to know that your puppy arrived happy and healthy, we want to make sure you are happy, too. To that end, our team has been trying to reach out to you to learn more and see how we can help address your concerns. We look forward to speaking with you soon!
Every step along the way towards adoption of my puppy was and is supported by Puppyspot