I buy a puppy through your company. The initial response is awesome but the steps in between are lacking. After the money is approved everyone slips away. They say use the puppy app on your phone. Why? no one responds to it. your in a big jigsaw where none of the pieces fit. I thought that the initial pickup would be handled between the breeder and you. I didn't realize I was the third party who had to arrange the pickup myself. Did i get a deduction with shipping arrangements? Yesterday I got a call from the AKC regarding registration changed her name and then i got the spill about a $59 charge to acquire stickers and such for her. Why? You lack resources that you claim to have. I do not know when I will be getting any of the finalized paperwork from you or whomever may take care of it. I have interested parties who would like to get a labradoodle but my faith in you is broken. I worked harder at this purchase than you did. Please reevaluate your policies.
Colleen - We're truly sorry for what sounds like a frustrating experience and one that we never want a puppy parent to have. We never want a puppy parent to feel that they are having trouble reaching us and we should've done better. Here at PuppySpot, we offer each and every new puppy parent complimentary AKC registration or Canine Partners Listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more. Our partner offers several additional optional items for purchase and we apologize for any confusion surrounding the price of these options. Since receiving your feedback, a member of our team has been trying to get in touch with you to learn more and see how we can do better in the future. We look forward to speaking with you soon.
Getting our puppy from puppy spot has been such an amazing experience. From the time I called to get a puppy until it arrived to us from the airport. She is the best little girl. Came house broken, which was a plus. She’s everything that her review said about her. She grabs people’s attention where ever we go. Thank you, Joan Ortiz
Very smooth transaction. PuppySpot informed us the whole way on what to do and expect. The puppy was everything they said it would be and more. The groomer and the vet all said it was one of the best Bichon's they have seen on a long time. Thank you PuppySpot!
We were very impressed with the professionalism of Puppy Spot. The returned phone calls were very much appreciated and Brooklynn was transported in great condition. We highly recommend your company to anyone interested in a new puppy. Great job!!! We love our new puppy!!!
My very first miniature dacshund puppy. Puppy spot made it a wonderful experience from the beginning to actually receiving my loving and great Chilly. There was excellent communication from all my contacts at Puppy spot and I was kept fully informed regarding my new puppy's travel.
From start to finish from all the information that we needed to know about our puppy everyone was on board there was no miscommunication And we would definitely record man puppy spot to all our friends and family A+100% awesome Thank you so much From: Michael, Ella and Ryder Knight
I can't thank Sharon F.(main puppy concierge). She was absolutely amazing. She was the first person I spoke with. She was honest, never promised what she couldn't deliver. When I couldn't reach anyone from PuppySpot I knew I could reach out to Sharon for answers needed. I'm so fortunate she called when I inquired about Ollie,Goldendoodle.
Top review, I always save the five star review for God. Four is the highest you will ever get from me...…...Anytime. regards, Pat
I am so pleased on how everything was taken care of from start to finish. I can’t thank you enough as My puppy is just so precious!!
It very safe website and very friendly peoples. I will recommend my friends.
Highly recommend Puppy Spot. Our puppy is healthy, socialized, clean, and well adjusted. She traveled some distance to our home but with no problem. Employees are helpful professionals who genuinely love puppies. A positive experience.
I couldn’t be happier. I was a bit apprehensive and so were my friends and family to use a website, broker to find Pearl. Whenever I mentioned that she was coming to live with us soon and we found her on PuppySpot, I got the look you would get in 2002 when you mentioned you were on a dating website. But, I did my research and felt confident it would work out and it did, perfectly. The customer service was spot on (get it). The detailed information on Pearl was more than anyone would ever get for a breeder. The breeder! Pearl is so loving and adjusted to humans, cats, dogs. When I took her out of her kennel, the first thing she did was cling to me and kiss me. It was love at first sight. (We have the video of you would like to see it) She obviously came from a loving and caring home. I can’t say enough about PuppySpot! PS: hearing the radio ads on Sirius also helped me feel confident in my decision All the best Darlyne
Puppy Spot was so thorough, caring, and organized. They did a tremendous job with everything.
So I decided to purchase a puppy and I used Puppyspot to assist me in the process. It was a confident and stress free experience working with everyone. I'm grateful for the knowledge, care and time invested for me to assure me that everything was going to be well. From my first inquiry to the time I had to pick my baby up from the airport my experience was outstanding and I highly recommend them. Thanks everyone.
We truly have enjoyed our new family addition.Mayze has blended in very well with our living conditions and enjoys the play toys she has.She is a joy from morning to night.Perpetual motion would be a very appropriate adjective.She is very loving and affectionate.Thank you...Jeanne/Chuck