Thanks to the Puppyspot Team!
Steve - Thank you for trusting us to fetch your new best friend. Welcome to the PuppySpot family!
A little over 3 years ago I lost my dog to a rare diesease and it took me some time to get over her passing. After a lot of searching and research online, I came across Puppy Spot and once I saw Adonis (Desoto) the Blue Blood Bulldog i feel in love. I called the team over at Puppy Spot and started the process to bring him home. Their service is amazing and their team members even better. I am recommending Puppy Spot to all my family and friends.
Paul - Thanks so much for your feedback and congratulations on your new furry family member! Although we know nothing can ever replace your loss, we're happy that we could take part in introducing you to your adorable pup, Adonis. We look forward to your puppy parent journey and to future "pupdates." Welcome to the PuppySpot family!
From the start puppy spot was great to work with answering all questions. Transportation was handled by them puppy delivered in great shape.
John - Thank you for your feedback. Our team works incredibly hard to prepare our puppy parents for the arrival of their new pup, and we're thrilled to have provided such a great experience for you. Welcome to the PuppySpot family!
the puppy I initially wanted was sold by the time I received a call back, which was 3 days later. I kept calling but no return call. However, when they did call me back, the process was smooth sailing, and I love my baby boy, who came home on Lasy Froday! Thank you PuppySpot
Tabatha - We're really happy your handsome pup is doing so well in his forever home and already so loved by his new family. We understand how disappointing it was to not receive the initial puppy you were interested in, this should have been shared with you earlier. While we are thrilled that your experience with PuppySpot was smooth and you love your new puppy, we never want any of our customers to have trouble getting in touch with us and we should have done better communicating with you, on that note, a member of our team will soon get in touch with you to learn more about your experience and see how we can do better in the future. You’ve joined a community, and we will continue to be here for you throughout your puppy parent journey!
I never owned and dog. She was my first one. She arrived on time. Her health in excellent condition. I m just loving my first puppy. I highly recommend puppy spot.
Sonal - Congratulations on becoming a first-time puppy parent! We're so happy that your pup is healthy, happy and already so loved. You've joined a community, so please do not hesitate to contact us with any questions or new puppy parent tips. Welcome to the PuppySpot family!
Great customer service, and I feel like they focus on pet wellness and the Human/animal bond importance, VS. making your puppy feel like just an investment, they make you feel like family and are constantly reaching out to make sure everything is going well and work very closely with the breeders. My only drawback is that after my 2 day vet visit my puppy was diagnosed with a small murmur and I was supposed to be expecting a call to discuss this, however I never did. Ultimately though this is a better experience I could have ever imagined and my little Lara is the best thing to happen to our family!
Alexandra - The health and well-being of our puppies is always our TOP priority, which is why we were so troubled to learn about your puppy's heart murmur. You were right to let us know as soon as you thought there was an issue. We always stand behind our puppies and our health guarantee, which is why our service extends well beyond the delivery of a puppy and we have a dedicated health team to help. A member of our team has been trying to get in touch with you to learn more, see how we can help and most importantly, check in on your pup. We'll be here to see you and your pup through her current concern and throughout your puppy parent journey.
I had already bought our puppy when I came across some negative reviews on Facebook. It scared me, but our puppy concierge Tiffany was amazing at reassuring us. She got us on a conference call with the breeder so we could ask all the questions we needed to ask. When our puppy finally arrived a couple of weeks later she was everything we wanted in a dog. She has a beautiful calm temperament and slept through the night immediately. She's brave and affectionate and has adjusted to life in NYC incredibly well. If I had one piece of feedback for the company it would be to give customers a single point of contact through the whole process. It was disorienting at times to speak to so many customer service people.
Esme - Thank you for trusting us to help you find your new best friend! Your feedback is important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. We're thrilled that your little one has already adapted to her new "furever" home and is everything you ever wanted. You've joined the PuppySpot family and we will continue to be here for you and your pup every step of the way!
The staff at Puppyspot were very helpful ,professional,and thorough.The only problem was that my puppy is not a mini golden doodle. When she arrived at 13 weeks she weighed in at 20 lbs and after being checked at the vet was positive for coccidia. She is estimated at growing to at least 60 lbs. On a positive note she is a beauty and has a great personality.
Deborah - We are truly surprised to learn you feel like you received the wrong puppy. We take pride in the honest, responsible and trusted approach we use to help puppy parents meet their new furry best friend. We are confident you received the correct puppy however, we never want a puppy parent to feel deceived. Once we received your feedback a team member quickly contacted you to learn more and see how we could help. Unfortunately, we are unable to guarantee the exact size of any puppy, particularly mixed breeds. We were extremely happy to hear how pleased you were with your adorable pup and how much you wanted to keep her. It is our mission to place healthy puppies into happy homes, which is why we were surprised to learn your puppy has Giardia, a common and treatable puppyhood condition. Like all PuppySpot puppies, shortly before arriving home your pup underwent an extensive nose-to-tail health examination administered by a licensed veterinarian and concluded your pup was 100% healthy. As unfortunate as it is, puppies sometimes get sick, which is why we have a dedicated health team to help resolve any issues our puppy parents may have. A team member has been trying to contact you to follow-up and see how your little one is feeling. We are really looking forward to speaking with you soon and most importantly, resolving your concerns.
Charles - Thank you for your feedback. Welcome to the PuppySpot family!
Thank you PuppySpot for getting my best puppy ever! Ada is a sweet girl, and we couldn't be happier!
Raquel - Thank you for allowing us to fetch your new best friend! We appreciate your feedback. Welcome to the PuppySpot family!
From start to finish the process was excellent. The website was arranged so to make my choice easy. From Videos and pictures to processes in which the arrangements would be made to come to my home. The Puppy Concierge service reps were so wonderful and helped out thru the whole purchase and delivery. Knowing that no puppy mills are used, AKC and certified breeders with a health guarantee. Thank you for the new member to our family Buster
Jim - Thank you for your kind words. It's feedback like yours that every member of our team strives for! We work hard to keep our puppy parents up-to-date throughout their experience with us, and take pride in our No Puppy Mill Promise! We're excited about your new puppy parent journey and will continue to be here for you and your little one, every step of the way!
puppy' s health compromised underweight work teeth and poor ear hygiene
Eli - As committed dog lovers ourselves, we were deeply concerned to receive your feedback about your little one. The health and well-being of our puppies is always our top priority, which is why we have a dedicated health team to provide ongoing support for our puppy parents. Your puppy (like all PuppySpot puppies) underwent an extensive nose-to-tail health exam performed by a licensed veterinarian before he was cleared to travel home to you, which is why we are shocked and concerned to hear how your pup arrived. As soon as you let us know that there might be an issue, a member of our team was quick to reach out to learn more and most importantly see how we could help. We’re very happy to hear that your pup is happy and doing great! We will continue to be here for you and your little one every step of the way!
Puppyspot is amazing! I have never had pets before but always wanted a puppy. They made the process easy and gave me the confidence I needed to be a good owner. We have never been happier and Charlie was the perfect match for us!
Deena - Thank you for the kind words and adorable pic of your new puppy! We're excited about your puppy parent journey and will be here for you any time you need us. Welcome to the PuppySpot family!
The process from start to finish was amazing. They kept us well informed the whole time. We were supposed to receive our puppy during the time of Hurricane Flo. While delayed a week, they worked with us to make sure everything went well. Thanks PuppySpot
Andy - Thanks for your feedback. We're so happy Penny Lane arrived safely and is already settled in her new "furever' home! Our service did not end with the delivery of your pup, we will continue to be here for you both every step of the way!
As with our first puppy from PuppySpot, Max, our family received Celine, another happy, joy-filled, adorable puppy-stork bundle from our breeder and PuppySpot! She arrived healthy and ready to love and snuggle with her expanded family! Great experience from start to finish, even with some glitches in travel coordination. The only feedback I would share is to be sure travel communicates changes proactively to give the new family at least 48 hours notice, or as much as possible, to avoid last minute pickup challenges on the receiving end! Thank you, PuppySpot!!!
Denise - Thank you for trusting us again to find your newest furry family member! We're thrilled that Celine arrived safely and is happily enjoying her new home. We appreciate and welcome your candid review. Feedback like yours is what helps us to improve and turn great experiences into excellent ones. Although travel information isn't available until it has been booked and confirmed with the airline, we should’ve done a better job with keeping you up-to-date sooner. We understand how valuable your time is and work hard to give adequate time to plan for your new puppy’s arrival. A member of our team has reached out to you to learn more and see how we can do better in the future. We're excited about your expanded family and will continue to be here for you and your pups, every step of the way!
Can’t say enough great things about our families experience. From finding our pet to picking her up everyone involved was very kind Thanks again
Sandra - Thank you for your kind words. It truly warms our hearts to know that we were able to provide a great experience for your entire family. You've joined the PuppySpot community, so please don't be a stranger!
It was a very easy and rewarding experience. Everyone I spoke to was very knowledgeable and answered all my questions. I would recommend puppy spot to anyone who is thinking about getting a puppy. Thank you.
Margaret - Thank you for your kind words and enthusiasm to recommend us, it's truly appreciated! Our service didn't end with the delivery of your puppy, so please don't hesitate to contact us with any questions. Welcome to the PuppySpot family!
No comment talk to Michelle in travel
Jack - We believe, welcoming home a puppy should be full of joy, and we apologize for the stressful experience. Original travel plans for your new pup had been changed, due to the hurricane expected to land near your area. Once we received notice of the storm, our travel team worked closely with you, to ensure that your pup was being cared for until he could safely travel to his new forever home. As soon as travel was safe, for both you and your pup, new travel arrangements were quickly made. Our travel team works really hard to accommodate our puppy parents' preferences, however, travel arrangements for our furry friends can be tricky; which is why we always request two airport options. Unfortunately, we were unable to accommodate your first choice. The only airplanes servicing that airport were not equipped to safely transport your pup and we, at PuppySpot, put the safety and well-being of our puppies first. That, being said, we should have done a better job, notifying you sooner. Once we received your feedback, our travel manager quickly reached out and has been trying to connect with you, to learn more. We look forward to speaking with you soon.
Kristhia - Thank you for your feedback. Welcome to the PuppySpot family!
Puppy spot was great to deal with very knowledgeable and helpful. They were very organized as well
Mark - Thank you for your feedback. We're thrilled we were able to introduce you to your new "furever" friend. Welcome to the PuppySpot family!