From the moment of contact PuppySpot was responsive and helpful. When I wanted to drive to pick up Tucker, I was reimbursed for what I paid. I have had a wonderful experience with the company and with my new puppy Tucker. Tucker is in wonderful health and his addition to our home was worth every penny!
Our experience with PuppySpot has been great. They were with us every step of the way from the moment we put our application in to the day our puppy got here. Yes, they're expensive, but it's worth every penny. I'd reccomend them to anyone who's looking for a specific breed of dog. Delores aka Mocha is doing very good and shes healthy as can be!
Love her. The breeder was wonderful. She was so nice and really loves her puppies. She gave me extra dog food because I was not informed of what kind of dog food to get Margarita. She also wanted pictures and her and her name after I got her home. Pet spot was wonderful and answered all my questions. I just didn't get the information on what dog food to get her. My experience was wonderful and she is a wonderful addition to our family. Thank you.
We are so happy with Tucker. He is a beautiful, healthy & happy Yorkie. The breeder contacted us a couple of times after receiving him & she was very helpful & informative. Kevin helped us find him & he was very patient & pleasant throughout. My only complaint is that there should be more communication from the Puppy Managers with updates & pictures. I always had to reach out & ask whereas I was under the impression that there was contact before receiving your pup. I understand that these are challenging times, but it would’ve helped the wait & anticipation if we were updated as we were told.
What a wonderful service! My new puppy is amazing and PuppySpot helped insure that everything went smoothly. All questions to the breeder were answered, transportation across the country was arranged flawlessly and swiftly, and communication of the process was well done. In this time of COVID-19 it was nice to have the puppy delivered to my door and it was done safely. He arrived happy and ready to play! He loves the crate he came home in and sleeps in it every night. I like the fact that it is big enough for him to grow into.
Puppy Spot was excellent to work with. Still waiting for my $200.00 from the Breeder for Brady (Barney's) Heart Mumur, as I was expecting a perfect puppy for the money I paid for him. Thank you very much for your concern.
Denise - Thank you for trusting us to fetch your new best friend, Brady! From our recent communications with you, we're happy to report that Brady is doing well and your refund has been received as promised. Welcome to the PuppySpot family!
Our sweet boy Brody arrived on August 9th, the interaction via PuppySpot app, learning about him and receiving photos as he grew along with video of him wandering around , he was loved before he got here. He is a beautiful , sweet, energetic pup, more perfect than I could have hoped for . He has brought so much joy to myself and my children. We recently experienced the unexpected loss of our 1 1/2 year old boy Cooper, it was painful and devastating . PuppySpot and all that helped Us through this process , thank you for everything !
We are so happy with our Maltipoo. If we want to have another “sister” for Gabby, we are sure to be back with PuppySpot. Jordan who is our contact conciergerie was always joyful to answer our questions and sent us pictures + short clip video to update our puppy on our request.
So listen, the puppy we got is awesome. She was healthy and delivered to us on time. What I struggled with most and other reviewers I read had struggled with as well, was the lack of response from Puppy Spot. Sometimes I would spend an hour or two on the phone trying to reach someone to ask a question. Sometimes it took 2-3 texts and 2-3 voicemails before my “puppy concierge” would get back to me. Also, it was a little frustrating getting the puppy without having any contact with the breeder I.e. knowing how well the puppy was sleeping etc. really just having an understanding about our dog’s little personality and knowing her needs. It all worked out in the end. I think the communication from Puppy Spot could be a little more efficient but we are super happy with our puppy, everything worked out. I know with COVID, resources are limited for everyone.
I was extremely satisfied with Puppyspot. I would definitely recommend this company if you are looking for your puppy. From choosing to the delivery of my puppy, Puppyspot was available and helpful throughout the process. I was extremely happy with how they transported her from Missouri to California! Their use of a chartered airlines to transport many pups across the country was probably the most humane solution for the puppies that I have ever heard of! She was then delivered to my doorstep healthy and happy!
Nothing went right. arrived at 10:45 am I was not home because I was told my puppy would arrive at 2:45 pm. AS a result my puppy was taken on a 4 hour drive give no food or water and he hat been traveling for 38 hours. I was ask over and over again to send in his first visit to my vet so I sent them to the same email address I had been communicating with puppy spot and it bounce back to me deliverable. I had many many phone calls from puppy spot and now that I am trying to get in touch with them to complete my end of the contract I get complete silence . I spoke to the breeder and she was wonderful I only wish I could of gone directly to buy from her. Her advice and care of this puppy was exceptional. Breeder great.... Puppy Spot poor...
Marjorie - Thank you for sharing your candid feedback with us. It is feedback like yours that helps us continue to improve and better serve our puppies and puppy parents. We apologize for your pup’s early arrival and the short notice. As soon as we received your feedback, a member of our team was quick to reach out to learn more and see how we could help, but unfortunately, we have been unable to connect. You’ve joined a community, and we will continue to be here for you and your pup throughout your puppy parent journey, so please don’t ever hesitate to reach out!
Welcoming my new POMSKY, Gemini (formally known as Rochelle) to my family has been a wonderful experience all around. She is adjusting to her new home, cat siblings and the neighborhood friends and fellow dogs very well. Everyone finds her to be so sweet, friendly, outgoing and adorable which is a great reflection on the breeders. Her health has been perfect since the time I picked her up. Thank you PuppySpot for all of the support, communication and ongoing followup throughout the entire process. I was also vey pleased with how you were able to work with me and with the breeder so that I could pick up Gemini on my own vs having her delivered. The breeder did a great job as keeping me updated with new pics and accommodating the meeting time and place that worked best for me. When asked where I got Gemini, I direct everyone to check out Puppy Spot for their own puppy search. Thank you all again for helping to bring this little bundle of joy into my life. I am looking forward to sharing many fun and exciting adventures in the years ahead with Gemini!
We recently got our first puppy into the family from puppyspot and the whole experience was pleasant and seamless. The communication from puppyspot was timely and they kept us in the loop through out the process with regular updates. I strongly recommend puppyspot to others
PuppySpot took out all the hard work of purchasing a puppy. I can’t say enough about the wonderful treatment I received from all people I dealt with I actually felt like family. We received our precious baby with no problems they handled it all and she is exactly what we wanted and more. I would so recommend PuppySpot to anyone looking for their new family member.