We had a positive experience on every part of finding our for ever buddy. From the first call to talk about Vinnie to days after with follow up. We could not be happier and will recommend Puppyspot to anyone looking for a new family member. Thanks you all for everything.
Initial was great. Had change in shipping. PuppySpot way behind in program. Airline gave current status. You one day behind. Because of weather airline Johnny on the spot I wound have been if PuppySpot had not so confusing. Silence would have been better.
Linda - Welcoming home a new furry family member should be stress-free and we are disappointed to learn your experience was any different. While we are happy that our team worked diligently to get your puppy home safe and sound, we're so sorry for the confusion and inconvenience the change in your puppy’s travel arrangement had caused. We understand it’s a huge privilege to be a part of helping you select your new family member, and we should have done better. Logistics aside, we're excited that your puppy arrived happy and healthy, and we will continue to be here for you throughout your puppy parent journey.
VERY pleased with PS....for a company dealing with suppliers all over the nation, response time and the ability to talk with a person quickly were amazing. Very organized and well-run.
Bought a Yorkie from PuppySpot the service was excellent and the transaction was seamless. Excellent experience with puppyspot will use them again
Puppy review managers kept in touch with me every step of the process. They were very polite & informative. However, I had a complaint about their policy to only pay VCA for ur puppy's first vet visit. There wasn't a VCA close to where I live. So, either I drive a good distance or go to a near by vet. Which I would have to pay for. Either way, I was out extra money. I felt puppyspot cheated me out of the perk & made it feel like it was more a punishment for not being nesr a VCA.
Everything was so easy with Puppyspot. My daughter and I went on the website, found our new family member, and reserved him. Puppyspot contacted me regularly through their app, by email, and by text. We received updates, travel information, latest puppy pics, and pics of our pups parents. Every question we had was answered. We are so happy with the new edition to our family. He’s a handsome, healthy, fun little guy.
Everything about my experience with Puppyspot was professional, easy and made sense. They’re there the whole way with you until you get your puppy and even after. I love my Cavalier Spaniel Ema, she has a great temperament, is very smart, and is a great addition to my household. This is a very legit company and she is a very happy girl! Thank you!
From the very start PuppySpot not only communicated back rapidly, answered every question in a timely manner, called, texted, reassured, made everything so smooth, and had perfect customer service working with us at all times even after we got our new family member. I’d refer anyone to this superb company!!!!
Ive had the best experience and got the puppy of my dreams
My experience with Will was great. He was very helpful. However, my vet had Finn tested for Giardia which it is confirmed he came from the breeder with. The puppy is very ill now. Costing me additional vet visits. He is going to need IV fluids. I would expect that with the money spent, I would not have to deal with a sick puppy initially.
Dara - We are very troubled to receive your feedback and want to apologize for what sounds like the exact opposite of the experience we want our community to have. You did the right thing by notifying us as soon as you thought there may be a problem and our team has been quick to not only see how we can help but jump into action to investigate how your puppy could have arrived in the condition he did. We take the health and wellbeing of our puppies seriously and want to assure you we're taking the right measures to make sure this doesn't happen to future puppy parents. As promised we will continue to be here for you until he's feeling better, and beyond.
The PuppySpot process was effortless and the experience outstanding! We literally researched, reserved, paid, and our puppy was delivered to the closest airport! The staff were very helpful and engaged in the process. We couldn’t be happier with our experience and our sweet little GSD was as seen and promised.
our puppy came to us with both ears infected, and a infection from having worms, when we called to maria and nell its now 5 days and still no call back, just take our money and forget about us, i am also going to post my comments on social media.having parvo virus and both ears infected isn't and way to sell a puppy, i would like to know what the guarantee is for ???????
Robert - We care deeply about every single member of our community, whether they walk on two legs or four. We were shocked and truly concerned to learn that your puppy was not feeling well shortly after he arrived, as his mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian did not indicate he was anything than 100% healthy at the time. That said, you were right to let us know as soon as you thought there may be a problem, as that's exactly what we're here for. Several members of our dedicated health team have been working with you to understand your concerns and see how we can help and we're happy to report that your puppy was never diagnosed with parvovirus. As living, breathing beings, and as unfortunate as it is, puppies sometimes get sick, which is why our service extends well beyond the delivery of a puppy. We will continue to act as a source of support during your pup's treatment and throughout your puppy parent journey.
Love our new dog, great service