There was some unnecessary delay in messaging issues with the puppy's health and travel. The frustrating part was each new puppy manager did not understand the month long history of the issues we had and could not get me the information that was the most recent. So I would suggest puppy managers read the entire file before trying to give last recorded comments. It caused frustration for me for the history to have to be re-iterated over and over again. I love my puppy and I appreciated the management stepping in and addressing my concerns. Respectfully, Valerie
Valerie - It was our pleasure to match you with your pup! Our goal is to make your entire experience a joyful and stress-free one. We are sorry for what sounds like a frustrating experience and the polar opposite of what we strive to provide. Our relationship just began, and we will continue to be here for you and your pup throughout your puppy parent journey. Congratulations again on your new best friend!
We are very pleased with our new family member. Thank you all for your fast & efficient service. Our Baby Girl is healthy, happy, and extremely smart and active.
California does not allow pet stores to source from breeders, only from shelters. This means that pet shopping is very limited for dog lovers that want a specific breed with specific attributes. Thankfully, there is PuppySpot, an online service that makes pet shopping easy and efficient. I am thoroughly impressed with the PuppySpot system, its customer care and customer resources!
I really had a wonderful experience when I purchased my puppy. Everyone was so helpful answering questions, and outstanding keeping me up to date step by step Thank you so much for all of your help .
Thanks for a wonderful experience. Very happy with our new puppy.
Professional, caring and efficient
Great company. My Great Dane is in Great condition and Health. Good job.
This was my first time using the internet to find a pet. I was put at ease right away. PetSpot is so professional and responsive plus I have the sweetest new companion! I highly recommend using PetSpot to find you new friend.
we got 2 shiba inu puppies from 2 different breeders. both arrived safely, happy and adorable. we are stunned by how well adjusted and open they are from the very start. utterly happy with our 2 new family members! thanks so, so much. jordan budde and patrick moran
From start to finish our experience with the Puppy Spot team was incredible. Their customer service representatives helped answer all of our initial questions. We appreciated their complete transparency with the process. They were quick with all of our email responses as well. Someone was always there to help, and the breeder was very quick to provide us with information through our puppy manager as well. Gabby flew from Kansas City to Los Angeles with all of her paperwork and necessities for the trip. We picked up a healthy, and extremely happy puppy. We love her so much it hurts! Could not be happier to have her in our lives, and appreciate all of the hard work Puppy Spot did to get her to us.
I am so pleased with my puppy. Great service.
So I decided to get a puppy and knew I wanted a Doberman. Found Kalani on PuppySpot and called immediately. The customer service, at first, was good. Once I made the payment for her, the service went to poo...... UNTIL I called to get a refund for Kalani because my puppy manager was not responsive at all. That phone call changed EVERYTHING! The rep that answered my call was Tyrani. She was 100% understanding of my worries, listened to me, talked to me, answered my questions. I had questions for the breeder and she reached out to him ASAP and got right back to me. TYRANI! TYRANI! TYRANI! Ask for her if you decide to deal with PuppySpot! She went above and beyond and then some when it came to my getting my baby, Kalani. After the first phone call, I asked if she could be my puppy manager, and she was able to be. Tyrani was always able to respond to me within hours, which was superior customer service. This was a big purchase, and I had questions. She made me feel at ease immediately and never let me down. My puppy is super healthy and I've received all paperwork that was to come with her. Even after I picked Kalani up from the airport, I had a few questions. Tyrani answered me immediately. She was even answering me when she was out of town. Tyrani made this experience 5 star.... PERIOD. She still checks on Kalani to this day. I'm super happy I decided to use PuppySpot. Thanks Tyrani!!
Angela - First and foremost, we're happy your puppy is doing well and is thriving in her forever home. We appreciate you taking the time to share your feedback. While we are happy to hear you had a great experience with your puppy manager, we are disappointed to learn that your initial experience was any different. We understand it's a huge privilege to be a part of helping you select your new furry family member and we should've done better. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
Good service. I would have liked more pictures in the dog's natural environment with siblings- once we paid for the dog we never received updated pictures until he was old enough to come home.
Kierstyn – Thank you for sharing your feedback. Welcoming home a new family furry member is very exciting, and we are glad that we were able to make it a joyful and stress free experience for you! We understand how anxious you must have been for updated photos of your puppy. Sometimes breeders are busy with their little ones which is why we ask that they send us updated pictures every 14 days, fortunately your puppy was ready to go home before then, that said, we apologize if the turnaround was not as timely as you expected. We are thrilled to know that your puppy is healthy, happy and thriving in his new forever home. Congratulations on your beautiful pup again, please do not hesitate to reach out if there’s anything you ever need!
We couldn’t be more pleased with our new addition to the family. Luka, renamed to Milo, is the most adorable Toy Poodle and is bringing such Joy to our family but most of all to my daughter Amber. She is taking care of Milo like her own little baby. Everyone at PuppySpot, from beginning to end, were incredible and easy to deal with. We were given phone numbers if we had questions too. Everyone was so helpful and kind. It was easy too, picking up Milo from the airport. Thank you all for changing our lives.
Very pleased with all the necessary handling of the multipoo I got from PuppySpot. She is as precious and gorgeous as her picture, The breeder took great care of her which very noticeable not only by my vet but everyone who came in contact. with her personality. Highly recommend PuppySpot for finding the right dog for me personally and picking out good breathers !! Love my little Fanny aka Yanna !!!!!