I do love my puppy Willow and for the most part my experience was good. The problem with communication with Puppyspot was not good. Days of no way of being able to talk or write a text. There were times when I left a message no one called me back. It was very frustrating.
Claudia - Thank you for trusting us to fetch your new best friend, Willow! While we are happy to hear that your little one is already so loved we are saddened by your feedback. We never want a puppy parent to feel as if they are unable to reach us at any point of their experience and we are truly sorry if that was the case for you. Your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.
Puppyspot was awesome all the way, there were a couple of bumps on the road to getting our precious new puppy but it was not puppyspot's fault. Overall I have to give Puppyspot 5 stars as they made the process very good, smooth, and easy and our family is much better for it!!
I am amazed with the beauty, temperament, and love from our new puppy Drake. PuppySpot has amazing customer service and has proven to be trusted throughout the process of bringing a new family member home. We adore him and he has immediately fit into our family with 4 kids! He is calm and loyal. The breeder has also contacted us and followed up with videos and pictures. A perfect puppy experience!
We purchased 2 puppies last year and when we wanted to add another we came back to PuppySpot. I will say even though we are thrilled with our new addition I didn’t feel the communication this time was as good as last year. We had a slight hiccup with flights and the only way we found out was thru the airline website. With that said, our little girl arrived safely and is part of our family. I would recommend but communication needs to be better.
Shellie - Thanks for trusting us twice to find your new furry best friends! We’re very sorry to hear that your second experience with us did not meet your expectations or our standards. While we are happy to hear that your puppy arrived healthy and happy, we're disappointed that you have negative feelings about your experience. Your relationship with us began, it did not end, when we matched you with your puppies and we remain committed to nurturing our relationship throughout your puppy parent journey.
I could not be happier. Everything went better than expected. I love my new puppy and will definitely use them again.
We had a great experience. We are enjoying our sweet puppy!
My experience with Puppyspot was awesome. They guided me though the proces and answered all questions I had. My puppy Dullon arrived safetly and healthy. Thank you for all your held on getting our bundle of joy home.
Great communication with the whole Puppy Spot team. Many questions were answered in a short time. I didn’t know what to think at first and was leary of a scam. My fears were put to rest quickly by the professional staff. I would recommend PuppySpot to anyone looking for a high quality puppy. Thanks again for making our experience a pleasant one.
We ended up purchasing two puppies from PuppySpot My wife and I had a very good experience and are pleased with all the services that Puppyspot provided us with. Purchasing two puppies made things a bit more diff but our puppies arrived safe and sound. Thank you PuppySpot
Patsy/Bella is the most perfect chocolate lab I have ever seen! The breeder for my beautiful puppy is exceptional! Cant say enough good things about them!
one night I shared a picture of a cute Golden Retriever puppy with my brother on Insta and he replied "I wish Santa Brings me one". and that was it. I went on Google and the first thing I came across was PuppySpot page and I searched for a Golden Retriever puppy and found the cutest little fellow named "Gus" who is "Buddy" now. my whole experience with PuppySpot has been amazing. From the moment I picked him online to now that Buddy has been with us more than a week,PuppySpot has been very supportive, helpful and approachable. the staff has been very professional and has provided first class services. I love the fact that PuppySpot has an app and you could communicate with its staff directly. this was my first experience with PuppySpot and for sure is not going to be the last one. Thank to all the PuppySpot crew who made my brother's wish come true this Christmas.
Thank you for your helpful service in obtaining our new puppy. I was skeptical at first obtaining a puppy without seeing the dog in person or communicating directly with the breeder but all of my questions were answered quickly and we received a beautiful, healthy pup in a timely manner. Thank you for your service, Tom and Lisa
Everything was perfect..
Everytime I called puppyspot I waited for over 30 minutes to be attended and when I finally got through to speak with someone the rep could not help me with my petition. Thank you for taking my money and leaving me out to dry puppyspot
Jean - We were truly shocked to receive your review, as not only is it the polar opposite of the experience the vast majority of our customers report having, it varies drastically from the detailed notes and recorded calls we have on file. We consider ourselves to be more than a service, rather a community, and we never want our community members to feel unsupported. We're happy to report that your puppy arrived healthy and happy, which is our top priority, however, we always want to make sure our puppy parents have a positive experience, too. This is why as soon as we received your feedback, a member of our team quickly reached out to you to learn more and see how we fell short in meeting your expectations. Don't forget that our relationship has just begun, and our team will continue to be here should you ever need us.
Very good experience with them, got my new little one Sunday, and this little girl loves us so much, very healthy puppy vet said. And gorgeous I must say. Thank you so much ❤️, PUPPYSPOT.
All answers and updates given on a timely basis. Accurate information about your puppy's progress. Our puppy arrived healthy, happy, loving and well adjusted. Puppy Spot gained my complete confidence throughout this transaction.
We had an amazing experience from beginning to end.
We love our new puppy! But more importantly the customer service was amazing. We received touch base emails every step of the way, the delivery was smooth and we received a follow up call once we brought Winter home.
I was very hesitant about purchasing a puppy online. PuppySpot helped relieve my anxiety and walked me through several steps including shipping of the puppy. I believe they took extra precautions to insure that everything went as smoothly as possible to bring our treasured puppy home.
Samson arrived with an ear infection he was suppose to have a clean bill of health
Rose - The health and well-being of our puppies is always our TOP priority, which is why we were so troubled to learn that your puppy wasn't feeling well. You were right to let us know as soon as you thought there was an issue and a member of our health team was quick to reach out to learn more, see how we could help, and have been working closely with you since. PuppySpot is a community and we’ll continue to be here with you every step of the way.