This is one of the best services I have dealt with. Great communication. Very professional and knowledgeable. Made the experience very satisfying knowing the details of the transaction all along the way. They take care of everything. All I had to do was pick my pup, make the purchase, and go to the airport and pick up my new furry friend.
I had a wonderful experience from seeing the first picture of Buddy on the Puppy Spot website to the finality of picking him up from the Airport. Expert and professional interaction with staff at Puppy Spot. They kept me informed throughout the process of getting Buddy home to me. Thank you Puppy Spot, I'm sure, we will be using you again and again in the future. FYI, Buddy is the sweetest, most intelligent, most precious, and most adorable puppy addition to our family. Thanks a bunch
You should review your advice about Nutri-cal. Small breeds like mine can easily become hypoglycemic due to the sugars it also gave my puppy diarrhea He was very lethargic for 2-3 days
Jean - Thank you for taking the time to share your feedback. We have used and recommended Nutrical supplement for puppies during travel and transition to their forever home successfully for many years. This product works for dogs and puppies during times of stress, recovering from illness, and even after surgery for dogs in need of supplementation. We will continue to educate people in the benefits of this product and ask that your veterinarian be involved in your pet’s care as each individual dog’s care will vary slightly. We always have the best interest of each puppy in our minds continue to evaluate products and processes to make each puppy’s transition the best it can be. Our relationship began when we matched you with Benny, we will continue to act as a source of support now and throughout your puppy parent journey.
Our experience throughout the buying process was great. From our first phone conversation to the delivering of our two puppies. Thoroughly pleased everything was explained step by step and worked out like clock work. Extremely professional and Thanks from my wife and I. Sincerely Burnell & Annette Carstens
On behalf of my wife, I want to thank everyone at Puppy Spot for all your incredible support in bring in to our lives this much needed new little bundle of joy!!
Puppy app was very helpful
They went above and beyond for us
Puppy Spot to everyone. Would definitely use them again
Puppy Spot definitely makes it easy to find and buy a puppy. You pay about a 100% mark-up (in my case) instead of going directly through the breeder, but at least they have "vetted" the breeders and you get some discount offers for using their service. Going forward I might just work with the breeder directly, so it's easier to get more frequent and detailed information on the puppy's personality, updated photos, and just get questions answered instead of having to rely on a phone representative who is fielding hundreds of other customers. Their service was good, but I would have preferred a more personal relationship with the breeder just to feel extra confident about the process. All that said, I picked a wonderful puppy who is an absolute joy for my family!!!! :)
Amy - Thanks very much for your feedback and for trusting us to help you find a furry family member from a screened and vetted breeder. While we're thrilled to know your puppy is thriving in her new home, we were troubled to learn you felt as though you were able to connect with your breeder. We are always happy to connect our prospective puppy parents with their puppy's breeder via conference call before a puppy arrives and then more directly shortly after and we are surprised to learn you felt this was not an option. We rely on valuable feedback from customers like you to help us turn good experiences into great ones. You joined a community when you found your puppy through PuppySpot, so please continue to keep us posted on how everything is going and let us know if there's anything you ever need.
The process in order to get my samoyed puppy is very easy. The communication with my puppy manager is excellent and they always keep me updated with the process. During the travel of my puppy, the puppy chaperone texted me and sent me pictures of my puppy. My puppy came with all the health certificates and other documents. My puppy also came home up to date with vaccines, and he's very healthy. Overall, I had a great experience with puppyspot and I recommend this company if you want to get a puppy.
I cannot believe Amos (Ace) did not come from a puppy mill. My vet checked him and he has worms, and 2 different parasites caused by unsanitary kennels. He was in that carrier for 12 hrs. which is abusive. Needless to say he wasn't very clean & smelled terrible. He has issues w/someone reaching to pet him or put a collar or leash on him. These things don't happen on a well raised puppy. I have raised several puppies ( dobies, pointers,etc) over the years and am well aware of a well cared for puppy. Some of your employees were very good others not so much. It was like once you picked out a puppy & paid for him the help you are promised is nominal.
Mary - It is our mission to place healthy puppies into happy homes, which is why we were surprised to learn your puppy has Giardia, a common and treatable puppyhood condition. Like all PuppySpot puppies, shortly before arriving home your pup underwent an extensive nose-to-tail health examination administered by a licensed veterinarian and concluded your pup was 100% healthy. As unfortunate as it is, puppies sometimes get sick, which is why we have a dedicated health team who has been working closely with you. We want to ensure you that your breeder is not a puppy mill and is one of our best breeders. He makes sure that his dogs and pups are taken care of and loved on. We would never work with puppy mills. Puppy mills have no care for their animal's health and wellbeing and are absolutely cruel. We are 100% dogs first here at PuppySpot and we absolutely care. As promised, we will continue to be here for you and Amos every step of the way.
THE PUPPY IS HEALTHY, SMART, OH SO SWEET!
When I first was contracted by Puppy spot on May 27 2019 about a puppy I requested information, a Puppy manger Jordon was the best and I wish he was their to help me through the would process. Lindsay is the worst puppy manger/ travel manger. Her response time was the worst. I would get an answer about a question days after I asked the question. I didn't get my puppy until 6/6/2019 which was very upsetting. My puppy is over priced at $3000 I was okay but with interest is comes out to almost $8000. Spend your hard earned money else where like a local breeder or a shelter. Overall I am not satisfied with my experience with Puppy Spot. I am just glad I have a happy and healthy puppy. Never again will I get a puppy from Puppy Spot.
Andrew - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. While there are certainly less expensive ways to find a furry family member, we work hard to be the best option. We handle all the research and often time-consuming logistics for you so that you can focus on what truly matters: welcoming home your puppy. We accept several methods of payment and offer qualified prospective puppy parents with a payment solution when needed. These finance options cover the full cost of your puppy. The agreement made between a puppy parent and their finance company regarding any fees or interest, do not reflect the price of our puppies. Our mission is to place healthy puppies into happy homes and to make finding a puppy a joyful and stress-free experience. We are very sorry to have failed with you, as we never want a puppy parent to feel as if they are unable to reach us at any time. We care deeply for our puppies and puppy parents and will continue to be here for you and your puppy throughout your puppy parent journey.
I am very happy that I found puppyspot.com, to help me find my beautiful pure breed, champion blood dachshund, from a very professional breeder in Missouri. They helped me from A to Z, responded all my worries through their app, I got very well prepared to receive my baby of 8 weeks old in La Guardia airport and bring him home in Manhattan, NYC. I went to the vet to check him as they requested and he is very healthy and so beautiful and nice. I really want to thank puppyspot.com and the breeder from Missouri who also did a very good job as she has a lot of experience. What an advance system puppyspot.com proposes to their clients. Incredible experience.
Puppy was every bit as fine as promised, and arrangements for her travel were convenient and executed perfectly. Now we’re getting used to living with a very active, but exceedingly handsome little girl who has certainly enlivened our world.
The only comment I would make is that maybe you could keep the buyer more informed on the weight of the puppy when you are waiting for them to get bigger so that they could come home.
For the most part I was satisfied with my experience. However, flight information given to me was completely wrong and if it weren’t for me calling to find out where to pick up my dog I found out that not only was she no longer on a direct flight she was now on a flight with a three hour layover. I wasn’t exactly happy with that. I was told that sometimes things change last minute but the information given to me was so completely 180° wrong in the other direction that I think I was just accidentally given the information for another dog. But I got my dog And everything is fine with her she’s healthy cute and has already won our hearts.
Gina - Thank you for taking the time to share your feedback. We are incredibly sorry for the confusion surrounding your puppy's arrival. We understand it’s a huge privilege to be a part of helping you select your new family member and we could have done a better job communicating and coordinating your pups travel with you. Once we received your feedback a team member quickly contacted you to learn more and see how we could help. Our service didn’t end with the delivery of your pup, we will continue to be here for you and your little one throughout your puppy parent journey. Welcome to the PuppySpot family!