It’s been a great experience with puppy spot. They are available to answer any and all questions. They were there to walk us through the process. Our puppy was delivered to us without any problems. I wouldn’t hesitate to recommend them if you are looking for a new puppy to love. We love our little girl.
Absolutely exceptional service! Our puppy is gorgeous and sweet and the care team was amazing getting our puppy to us safe and on time. Highly recommend service! Thank you Puppy Spot!
Squiggles is a delight. She has me almost trained.
Very thorough service!!
Puppy spot was a total joy to deal with.
I had a great experience with PuppySpot. Someone was always there with a quick response. My pup arrived on time and in good health. Everything went smoothly from beginning to end. No complaints!
Overall a great experience! I would recommend PuppySpot to others.
It took 3 weeks to get my puppy after I paid for him. He was in a van for over 30 hours to get to me.
Christine -We understand it’s a huge privilege to be a part of helping you select your new family member and we should have done a better job communicating your pup's travel with you. Although most of our pups travel via air, there are circumstances where our puppies travel via ground transportation. Though it may not be the most direct route for your puppy to travel home to you, we assure you it was a decision made with careful consideration and your puppy’s best interest in mind. Additionally, we want to assure you that your puppy was well cared for during his travel home. Despite your frustrations to date, we will continue to be here as a source of guidance and support as you need us in your puppy parent journey.
I would highly recommend Puppy Spot to anyone looking for a new fur baby. Amazing service! Our puppy was delivered on time. Clear communication. Super impressed!!
I loved this process, very thorough and complete and just the right amount of cute!
I would have liked to have had more information about the puppy before he arrived. I could not remember what was included in the packet that I was to receive for Henri. Even though I called and asked for the information, no information was provided until it arrived. This caused me to buy items that were not needed.
I am very pleased with Puppy Spot. They were very informative and helpful every step of the way on my journey to adopt my puppy!
Horrible communication from these people. Terrible follow up by them during the process. I guess one area they are really good at and that is taking your money instantly. Over 5 weeks to get a dog from them that was fully ready except for the vet check. I would recommended that Puppy Spot STOP with the robo responses and put some customer service back into your company.
Kevin - We’re very disappointed to learn that you have such a negative view of your PuppySpot experience. Welcoming home a new furry family member should be a joyful, exciting experience and we are very sorry that this was not the case for you and for letting you down. A member of our Management team has been trying to connect with you to learn more, and most importantly see how we can improve and do better in the future. Despite your negative experience, we remain committed to nurturing our relationship with you and your pup.
Extremely thankful and pleased with Puppy Spot
What a wonderful experience adopting my puppy Addie through Puppy Spot! I was scared for awhile after hearing from others who experienced hoaxes ordering pets over the internet. Puppy Spot was awesome! Received frequent/weekly updates re how she was doing. A week before my pickup, received a box of beautiful blanket, bed, toys, water dish etc.. Drove 8 hrs to pick her up---breeder met us, gave us info and a crate!! A very good experience. She is adorable, healthy, and a typical puppy with me as her favorite toy!