Puppyspot did a great job getting me my beautiful miniature pinscher and he's absolutely wonderful
Everything went well except the welcoming home which was more the airlines fault in my opinion. The number given to me to call for information sent me to the wrong pick up place and I had to call three different times to finally get somebody that seemed to know where the cargo went about an hour and a half later I finally found him.
Alison - First and foremost, we're happy your puppy is doing well and is thriving in his forever home. Welcoming home a puppy should be full of joy and we're sorry for what sounds like a stressful experience. We are very sorry to hear about your experience picking up your puppy from the airport. Your feedback is very important to us, as it's the only way we can improve. We will also share your feedback with the airline so that they can improve too. Logistics aside, we're excited that your puppy arrived happy and healthy and we will continue to be here for you throughout your puppy parent journey.
Everyone was very attentive and were able to answer my questions. It was nice to know where the puppy was coming from.
Only complaint is the lack of communication about AKC registration through the paperwork provided when puppy arrived and doing it via the phone through Third Party Pet. This caused me alot of confusion as I though they were the same thing, but ending up not being and Third Party Pet selling addition items for higher price. Other then that it was a wonderful experience and I'm thrilled to have my new puppy in my family.
Colton - Welcoming home a furry family member should be full of joy and we're disappointed that you have negative feelings about your experience while trying to register your puppy. We are proud to offer each new PuppySpot puppy parent complimentary AKC registration or Canine Partners Listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more. Our partner offers several additional optional items for purchase and it sounds like there may have been some confusion surrounding the price of these options. You’ve joined a family and we will continue to be here for you and your pup, every step of the way!
Great experience from beginning to end. Every question answered, every concern addressed.
great dog. good delivery. friendly and helpful Puppy spot rep. bit of a pain the number of follow up emails to get exam, and puppy health certificate signed especially because COVID made it impossible to get into vet quickly.
The team was very professional and responsive to all our questions. It took us longer to get him than we wanted, but the transportation was very well organized and took extremely good care of him along the way - and our little pup was more than worth the wait!
The people at puppy spot were more than helpful very pleasant to work with they provided terrific service
I had a wonderful experience with Puppy Spot and would definitely recommend them. I felt like they were helpful and open with information about my puppy Jack, his health, his parents, & his vaccines. Even though I wish they communicated more about Jack’s travel experience during that travel period, he did arrive safely to my doorstep. Plus I enjoy that I can still reach out to them with questions or read articles they share on the app. Overall, I had a great experience!
He had an ear infection and giardia. He wasn’t tested a first visit but had all the symptoms. Tested a week later. Other than that he is a love and has adjusted nicely.
Casey - we were just as concerned to learn your pup wasn't feeling well since his nose to tail pre-travel exam performed by a licensed Vet reported that he was 100% healthy at the time. As soon as we received your review, a team member quickly contacted you to learn more and see how we could help. While we wait for your pup’s next checkup, we will continue to be here with you and your pup every step of the way, so please do not hesitate to let us know if there’s anything else we can do to be helpful!
Puppy Spot was very helpful in obtaining Hugo. My only suggestion is to provide in writing the options for picking up the puppy in the event the initial plans change, so the buyer knows his/her options
I am totally happy with my experience with Puppy Spot. The breeder we used was superb. Good communication and friendly helpful people. We love our Spice Girl
Very pleasant and helpful staff. Mollie is healthy and already won my heart.
I was happy with puppy spot for the most part. the reason I say that is when we first picked out our pup to buy & found out how far it was to get her. We said we would drive to get her & the lady said no she would have to fly and made us pay for the flight along with the purchase. But when we started talking to our puppy spot manager & told her we would rather pick her up than for her to fly. We were able to pick her up than. That is my only complaint. We were reimbursed most of our plane money. I was happy with the managers. Our pup came in good health. she is a very good pup and came into our home just like she has always been here. we have fallen in love with our happy healthy pup. I would go with puppy spot again if I ever need to get another pup.
I thought the service was great they really keep you informed of what’s going on. Our puppies travel & delivery went great. I would definitely recommend PuppySpot
Great selection quality product
Frankie is our new bundle of joy! Overall we had a really good experience with PuppySpot. Timely responses, detailed info on the adoption process and trusted source for good breeders. My only tiny complaint is that I wish I could’ve engaged with Frankie from the time of purchase all the way to pickup. I would’ve liked videos or zoom calls with breeder to visually see him growing and his personality.