We are thrilled and love our new puppy! The experience was very smooth and pleasant, thank you so much!
Very cute Scottie. Minor left ear infection and few crackels in lungs. Should clear up with medication from vet. Thank you for asking. Very pleased with Nessie Rose.
Dr S. -Thank you so much for taking the time to share your feedback - it was our absolute pleasure to match you with your sweet and loving pup. The health and well-being of our puppies is always our top priority, which is why we were so troubled to learn about your puppy's condition. You were right to let us know as soon as you thought there was an issue and a member of our team was quick to reach out to learn more, see how we could help. From our recent communication with you, we are thrilled to hear that your pup is doing great and is thriving in her new forever home!
We are very pleased with our puppy and puppy spot. Every time we called for information, puppy spot was extremely efficient and pleasant. I recomend puppy spot to anyone looking for a new puppy!
My experience with PuppySpot was very good until It was time yo receive my last puppy out of three. I called them a total of three times to check on my puppy and when she were to be arriving at the airport, I was told that they were pushing for the following Friday, I then called back the Thursday before to enquirer and I was told that they were pushing for that Friday. I did not get any call from them neither did I get an email to confirm that my puppy was coming, so out of concern I called back again that same Friday that they said they were pushing for, and was told by a lady that it was not gonna be that Friday, but she would surely follow up and give me a call back to let me know the status, I never did get a call back from her. Later on that Friday evening as I left work and was in route to pick my daughter up from school I got a call from the airport that my dog was there for an hour. I was very disappointed because I called several times including that same Friday and was told that my puppy wasn’t coming that day, I had to make several phone calls to get someone from PuppySpot to get the id number for my puppy to be released to me, that was very inconvenient for me . I was okay with everything until I encountered that one mishap with them. I hope that mistake will never have to happen to another customer again, because that’s a mistake that should have never happen, other from that my experience with them would have been a five star.
Annmarie - Bringing a new puppy home should be a joy, not a headache, and we're sorry for the confusion surrounding your puppy's arrival. We understand it’s a huge privilege to be a part of helping you select your new family member and we could have done a better job communicating and coordinating your pups travel with you. Since then a team member has been in touch with you to learn more and see how we can do better in the future. Our relationship began when we matched you with your puppies, so please let us know if there's anything more we can do to be helpful in your puppy parent journey.
We love Puppy Spot! This is our second beagle we purchased through Puppy Spot. Amazing girl- beautiful and already trained. We are so happy with your services and grateful to the breeder who poured so much love into her before we took her home. Luis & Tonya
Excellent help in getting the perfect puppy
Our puppy is wonderful.
Great customer service...easy purchase and delivery....we love our puppy!
Our puppy Grizz came as advertised. The experience dealing with the sales team and the travel team was great. We spoke to the breeder of the morning of travel and met her 2 1/2 hours later. Pan gave us the paperwork and a dog crate and was great. Our vet says we have a healthy puppy. YES the puppy was expensive but we did receive a healthy, partially vaccinated, micro-chipped and neutered puppy. One last note was that our vet was very pleased with the diet established by the breeder. We have continued to use the same food based off her comments. They were also very surprised to hear about the puppy’s warranty. Highly recommend this company if you can afford to do so.
They were very responsive via phone and email. Ruan answered all our questions thoroughly.
Puppy Spot has been Excellent throughout the whole adoption journey. And continues to do so. I’d highly recommend them!! My puppy was delivered healthy happy and full of life!
Carrie - Thank you so much for your kind words. Our team members work hard to make the arrival of your new pup full of joy and excitement. Welcome to the PuppySpot family!
best experience I ever had getting a dog
Gerald - Thank you for your feedback. We're more than a service, we're a family, and we'll continue to be here for you and Holly, throughout your puppy parent journey!
After losing our Diamond in July after almost 13 years we needed just the right dog to heal our hearts. Rosie has done that and our experience was easy. Thank you.
Denise - We are very sorry for your loss. As dog lovers ourselves, we understand how difficult it is to lose a furry family member and we appreciate you trusting us to help you find a new one. While we know that Diamond would never be replaced, it was our pleasure to be able to match you with your puppy, Rosie. We're happy to hear that your little one is able to bring joy and love into your home. You joined a community and we will continue to be here for you and Rosie, every step of the way!
I just received my puppy lab retriever 5 days ago. I had a delay of close to 3 weeks because the puppy got a rash on her tummy and she was held up at the breeder until they knew what it was and it had healed up. During that period, I was updated with her progress as she healed. Thus, I was assured to receive a healthy puppy. I definitely recommend puppy spot for anyone looking for a perfect companion.
Catherine - Thank you for your feedback. Your puppy, like all PuppySpot puppies, underwent a mandated pre-travel nose-to-tail health examination administered by a licensed veterinarian, in order to ensure that your puppy was as healthy as possible right before we cleared her travel home to you. It's our policy to disclose any issues found during this examination, no matter how minor, as was the case in your situation. We take the health and well-being of our puppies seriously, which is why we wanted to make sure she was healthy before meeting her "furever" family. We are thrilled that your little one is healthy, happy and blossoming. We will continue to be at your side throughout your puppy parent journey, so please do not hesitate to let us know if you need anything!
Thank you so very much for delivering on your word. That is becoming a rare thing these days. Everything went just as we were advised and our new puppy is amazing!! Thank you, Thank you, Thank you!
Jeff - Thanks for the adorable "pupdate." We appreciate your feedback and trust in us to help find your new pup. It makes us smile to hear that you are very happy with your new furry best friend. You’ve joined a family, so please don’t hesitate to reach out if there’s anything you ever need!
Wonderful dog and in great health
William - Thank you for your feedback. We're glad that your new furry family member is healthy, happy and already so loved. Welcome to the PuppySpot family!
My wife was "up-sold" and charged over $536 worth of stuff including a first aid kit, a number of logo'd blankets, flee & tick product, fire decals, etc" that she felt was implied as promotional and included in the AKC registration process. Both TTP and Puppyspot staff helped resolve and cancel the charge, but still a little concerned over their referral and tactics used. TTP (Third Party Registrations) was also quite responsive after the event occur. Suggest just being very clear in the registration process on up-sell items - they are NOT included with the registration.
Grant - Our team works incredibly hard to thoroughly, consistently and transparently communicate with our prospective puppy parents, which is why we were disappointed to learn that may not have been the case for you at any point in your experience. We are proud to offer each and every new PuppySpot puppy parent complimentary AKC registration or Canine Partners Listing, along with other helpful items like enrollment in AKC reunite, lifetime access to AKC events, and more. Our partner offers several additional optional items for purchase and we apologize for any confusion surrounding the price of these options. As soon as we received your feedback, a member of our team was quick to reach out to learn more and see how we can help. We were happy to assist in having the unwanted purchase refunded in full. We are always here for you and happy to help, whether it's questions about our partner offerings or advice for training and acclimating your puppy to your home!