Puppyspot is a very professional company, true to their word. We bought a purebred Beagle puppy with championship bloodlines and she arrived by plane in excellent condition. Our vet said the breeder did an excellent job in breeding and raising her. She is the sweetest, best behaved pup we've ever had!
Well no one told me before I got the dog what kind of food she ate and then that food wasn't even sold in my whole state they said she had a clean bill of health except for a small hernia that would go away on its own but when she was seen by a vet when I got her they said that she had roundworms and that the hernia wouldn't go away on its own. Also no one ever wrote back to me when I had questions and I work 12 hour shifts as a nurse I can't be on the phone at all times to make calls so I found that very frustrating. Also it would have been nice to know what all she was coming with an easier list to understand what shots she had had and that the package I was receiving from the AKC would have come earlier that way I wouldn't have double if stuff.
Elyse - We were shocked to receive your review. First and foremost, your puppy, like all PuppySpot puppies, underwent a mandated nose-to-tail examination performed by a licensed veterinarian prior to traveling to you. Following that exam and prior to travel, our dedicated Health team reviewed the results of that exam and thoroughly discussed it with you - including disclosing the umbilical hernia. At the time we disclosed the umbilical hernia to you, we gave you three clear options: (1) continue with the placement of the puppy you initially chose, (2) choose a different puppy or (3) forgo your placement all together and receive an unconditional refund. As you know, you elected to continue with the placement of the puppy. We were very surprised to hear that she was diagnosed with roundworms shortly after arriving home, as her pre-flight exam did not indicate any such issue, but you did the right thing by letting us know, as that is exactly what we're here for. As you are aware, as soon as you reached out to us, a member of our Health team was quick to contact you to learn more and see how we could help. So, we are incredibly confused by your statement that no one followed up with you when you reached out with questions or concerns, since our communication records show otherwise. Finally, regarding the type of food your puppy had been eating, that information was available to you and, although you did not inquire about it until after your puppy arrived, our team was quick to provide it. Please remember that your relationship began, it did not end, when we placed one of our puppies in your home, so you should never hesitate to reach out to our team of dedicated dog lovers if there is anything you ever need now and in the future.
thank you very much ,I love my puppy , thank you again, she is perfect
Jesse - You are very welcome! We're thrilled to hear everything is going so well and really appreciate your feedback. Please continue to keep us posted on how everything is going and let us know if there's anything you ever need.
From the time I decided to go ahead with puppy spot till the time I got my puppy it was a wonderful experience. I had certain concerns along the way and the customer care was very helpful in sorting out that issue.
Shree -†Thank you for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there's anything we can ever do to be helpful.
Brad was great as the puppy concierge. Always pleasant and willing to help with my questions. He even got the breeder on the phone for me so I could have all my questions answered. Oh, and my new puppy is amazing. Thank you PuppySpot.
Patty -Thanks very much for your feedback. We firmly believe that every company is a direct reflection of its people, so we really appreciate the feedback about Brad and will proudly share it with him directly. We are here for you as a resource anytime, so please keep us posted on how everything is going and do not hesitate to reach out to our team if there is anything we can do to help.
I would recommend puppy spot too anyone who wants a healthy beautiful sweet puppy. Thank you puppyspot!!!
Cheryl - Thanks so much for your kind words! It means a lot that you're willing to recommend us to others. Our relationship has just begun, so don't hesitate to reach out if there's anything you ever need.
Contact the buyers when you say you will. Follow up on your emails
Elizabeth - One of the things we work very hard to do is thoroughly and transparently communicate with all members of our community. As a result, we were distressed to read your review complaining about a lack of follow-up. After reviewing your account, however, we are truly confused. Our detailed communication records reflect that we have been in constant, consistent communication with you, both by phone and by email. In an effort to understand where we may have failed to meet your expectations, a member of our Customer Advocate team has been trying to get in touch with you to discuss your experience. Regardless, our relationship with you has just begun and our team will continue to be here for you whenever you need us.
Horrible experience with this purchase
Ehab - We are troubled and surprised to learn you have such a negative view of PuppySpot, as it is the polar opposite of not only the experience we strive to provide our community, but also that which our customers have shared in the 2000+ verified reviews listed here. To that end, a member of our Customer Advocate team will be in touch with you shortly to learn more and see how we can help. Our relationship began, it did not end, when we placed one of our puppies in your home, so you should never hesitate to reach out if there's anything we can do to be helpful in your puppy parent journey.†
Puppyspot was great they were very helpful and answered any questions we had. We love our puppy.
Anthony - Thanks so much for your feedback and welcome to the PuppySpot family!
They were very patient when helping me and I had a lot of questions ..... our little princess arrives safely and happy. Thank you for helping make our daughters birthday surprise amazing!
Christine - Thanks so much for trusting us to help you fetch your newest best friend (and daughter's surprise birthday present!). Our relationship has just begun, so don't hesitate to reach out to our team if there's anything you ever need during your puppy parent journey!
I think they did quite well. I would recommend them to anybody wanting a puppy
Renate - Thanks so much for your feedback and adorable picture of your newest furry family member! It means a lot that you're willing to recommend us to others. Please continue to keep us posted on how everything is going and don't hesitate to reach out if there's anything you ever need.†
Would highly recommend, very knowledgeable, polite and caring.
They were very informative and kept me up to date on everything that was happening and what needed to be done. I would use them again.
Unbelievable customer service. I was a little skeptical "buying" my puppy online as I had so many questions regarding the entire process. It is not ebay or amazon and I wanted to ensure I was getting ripped off. I wasnt. Puppyspot and the breeder and their vets were phenomenal. I received my puppy promptly and in fantastic health. After this experience I wouldnt hesitate to use them again. Justin
It was a bit hard at times to get to them but once you did they could have not been more than willing to help you. Never spoke to anyone that wasn't pleasant.
My husband and I bought our dream golden retriever and have loved every part of our experience. Puppyspot connected us with an AMAZING breeder - whom we still keep touch with. The puppy came almost fully potty trained, and already very smart - which I give that credit to the breeder! Puppyspot is always here for any phone calls or questions I may have. Puppyspot is always very respectful and truly cares about their costumers.
Our Puppy arrived on time in a nice kennel with all paperwork attached Penelope is beautiful healthy loving and as sweet as can be I've taken her with me to work and everyone wants her she's a real delight thanks much
They were on top of things and kept me informed during the whole process. The first puppy didn't pass the vet check. The second puppy is amazing! Turbo is his new name, and he is wonderful. 6 days to potty train, learn his name, and on day 2 he started sleeping all night. He is a real lover. Our older golden and him are wonderful together. ????
Excellent Service! It has been 3 weeks since sweet lil Laci has come to her forever home. She is a lil busy bee and adjusting very well. Spoiled rotten, she and her older sister are getting closer evert day. In fact, the two share a bone! Never saw that before! Laci wears herself out as well as us everyday! We are blessed to find our Sweetie thru puppyspot. You gus held our hand thru it all and were always available for any concerns or questions we had. Thank you so very much Puppy Spot! Laci thanks you too!