Everyone that I had contact with was friendly and professional. They were on top of every aspect of informing me of the process and follow up on our adoption. There were a few glitches the day of delivery, but that was more the airlines fault than Puppy Spot...and even then they kept me aware of our dogs location and delay information. She was / is healthy and is loving her new home. I would definitely recommend them if you are considering a new addition to your family. I have attached a copy of our new addition. Best Wishes, Amy M
I found an adorable Maltipoo puppy. She has a very good disposition and puppy spot made all the arrangements for her flight and gave us all the info we needed. She was well care for when she arrived. She had her favorite blanket and toy. She smelled like she just had a bath. Every question I had, Puppy Spot answered immediately...feeding, etc.
Everyone I spoke with was helpful and there seemed to always be someone available.
Christine -†Thanks for taking the time to provide feedback on your experience with our dedicated team of dog lovers. Please continue to keep us posted on how everything is going and never hesitate to reach out if we can be helpful in any way!
Service very good. I asked a lot of questions. Answers were reassuring.
Sherry -†Thank you for sharing your experience with PuppySpot! As you've experienced, we're more than a service, we're a community. Please do not hesitate to reach out to our team if there's anything we can ever do to be helpful.
Service was good, staff were always helpful. Feel our puppy did not come from a quality breeder however.
Very professional, keep me informed, understood my concerns, I had been scammed on the last puppy I tried to get, so they did all possible to make me feel comfortable with using them. My new puppy is perfect and healthy with a great personality. I would highly recommend Puppy Spot.
the whole process was made easy. we love our new "ginger".
You could be more honest with your customers and let them know that you are a broker for pets. Also give your customers access to the breeders on your site.
Daniel - We're both surprised and disappointed to hear you have such a negative view of PuppySpot. We are proud to offer prospective puppy parents a trusted, transparent option for finding a furry family member and we stand behind our team and breeder community's dedication to providing just that. Additionally, we are always happy to connect our customers with their puppy's breeder via conference call before a puppy arrives to his or her new home and directly shortly after. A member of our Customer Advocate team has been trying to get in touch with you to learn more and see how we can help clear up any confusion surrounding your experience, and we look forward to connecting with you soon. Please remember that our relationship began, it did not end, when we placed one of our puppies in your home, so you should never hesitate to reach out if there's anything we can ever do to be helpful throughout your puppy parent journey.
All departments kept in touch with me constantly during the days leading up to meeting our new pup.
Randilu -†Thanks very much for your feedback and welcome to the PuppySpot community!
Great prompt timely service.
Guy -†Thanks so much for your positive feedback and pic of your new best friend. We really appreciate it! And, remember, our relationship with you began, it didn't end, when we matched you with your puppy, so please reach out with any questions you have throughout your puppy parent journey.
Great experience! The Puppy I chose was an expensive breed and I was alittle nervous with the transaction of funds but everything went smoothly.
Staff were kind and courteous. However I would have liked more updates from Breeder about my puppy, including pictures. I appreciated the list of items to take to pick up puppy. That was helpful.
Christine- Thank you for your feedback. We understand the excitement of bringing your newest family member home, and as we communicated to you, we're always happy to provide updated photos and videos to our puppy parents as their puppy †grows and matures prior to traveling home. We're thrilled to hear that you had a positive experience with our team and that the list of suggestions we provided was helpful. We're always here for you, should you have any questions throughout your puppy parent journey, so please don't hesitate to reach out to our team if there's anything we can do to be helpful.
Great attention to our needs. Good stock, but now out of Purina Chicken & Rice, Large Breed, Puppy, big bag. Won't need it for about 4 months though. Good job all around. Thanks
My second happy healthy Morkie I adopted from Puppyspot. We are settling in nicely and Dahpne (Holly), is loving her new big brother.
You all run the process smoothly, I like that you can answer all questions, so greatful for financial help too payments are so easy. The puppy arrived happy and healthy and we couldn't be happier
They did well but I don't think I'd do it again
Purchase and transfer of ownership went very well, but after the sale questions e-mailed were never answered.We are very happy with our purchase.The puppy has brought much happiness into our home.