Puppyspot was a pleasure to deal with -- easy, highly efficient and very communicative, with excellent follow up. It made finding the perfect puppy simple and drama-free. Our Puppy arrived on time at the airport, happy, well-fed and well cared for and fully socialized. He is perfect and we love him already.
The staff was knowledgeable and friendly. It was a smoothly executed interaction. Highly recommend
Puppy spot helped me find my new best friend she's the cutest little pug and their service is great, called me asking me how everything is going, and even before I got her they called and emailed me everyday letting me know where my little girls at, and when she would be on her way home on her flight. I couldn't have asked for better service will definitely be buying another puppy from this site in the future :)
Bottom line is that I love the puppy. She has excellent temperament, is cautious but not fearful. She is very outgoing. The coordination with the breeder and puppy spot went well. The sales people are knowledgeable. Everyone was polite. The transaction went smoothly. I had tried to find a breeder on my own, and realized that there was no way to validate what I was being told. Puppy spot took some of the worry out of buying a dog, sight unseen. Puppy spot credentials and monitors their breeders, so I pretty much knew what I was getting. I do want to caution buyers about Delta Airlines animal care. Puppy's plane was delayed 6 hours due to tornados in Atlanta. I believe she was in the cargo hold, waiting. She arrived after a three hour flight (9 hours in kennel), soaked with urine and vomit and dehydrated. She has a urinary tract infection. I had called the airline to ask for someone to check on her, and was told that "We don't do that", meaning check in the cargo hold, and that if she was dead, I would have been called.
Arrangements to have puppy flown in were very well handled. Was in a nice sized crate with a bag of treats and owner left very thoughtful instructions.
They handled every detail perfectly, every question or concerns were satisfied, everyone was courteous and efficient, I could not be more satisfied
I had a wonderful experience. There were some delays, but they were no one's fault. My little girl was just TOO little for quite a while. I'm glad PuppySpot and the breeder were considering Cricket's health above everything else. Everyone involved was friendly, helpful, and encouraging, especially PuppySpot's Jeasca, who also has a very tiny pom! Cricket and I are very happy!!
Great experience for the first phone call to the end follow -up after my puppy arrived.
What didn't they do well. They said what they meant n meant what they said. There was no hidden cost or anything negative. You are able to contact them at any time with all your questions as small as they may be. They give u a blow by blow of what to expect and what to do. Not to mention the quarentee who else will do that for u. I absolutely love the fact that there is no puppy mill going on and that the breeders are back ground checked and have to go thru all kinds of hoops just to be apart of puppy spot this insures that u are getting the best quality out there.
Over all they were very accommodating. However The puppy was advertised as a smooth hair dachshund...when I received her I found out that she has wire hair in her and her fur is not smooth. I think that they should have known that and told me. That was not what I was looking for.
Patricia - Thanks very much for taking the time to provide feedback on your experience with PuppySpot. We were surprised to hear about your concerns of whether your puppy is smooth or wire haired Dachshund since you hadn't made us aware prior to leaving your review. Your puppy was listed as smooth haired variety and all records and pictures we have on your puppy do not indicate that she is anything but. That said, you were right to let us know and a member of our dedicate Customer Advocate team has been trying to get in touch with you to learn more and see how we can help. While we're confident that we'll be able to resolve your current concerns, you should never hesitate to reach out if there's anything we can ever do to be helpful.†
Thank you Puppy Spot for a great experience. I was a little leery getting such a young puppy on line and having her take a flight from Nashville, Tn to San Francisco, CA. Everyone from Puppy Spot was so kind and helpful and patiently answered all questions. They also went out of their way to get me any information I needed throughout the whole process. We are now so happy with our beautiful, healthy Shih Tzu puppy Gypsy. Our family vet checked her out and we activated our health guarantee and we also got our complimentary AKC registration. I highly recommend Puppy Spot.
Very helpful and very professional. An overall smooth and pleasant experience.
I was leery at first to purchase a puppy online without actually seeing him. However, the customer service all the way through the process of helping with our needs and selections was incredibly reassuring. Once we selected the puppy they walked us through each step, our questions, concerns, and were there for us till we safely received the puppy. It's been a few weeks now and although this little guy is a hand full of energy and stubborn little rascal - he is super smart, adorable, and starting to adapt and come along wonderfully. We can see signs of how he will be as he grows with his incredible temperament slowly unfolding. I was having such a difficult and time consuming experience finding a Shepherd puppy and PuppySpot made it fast, simple, and successful.
We love our puppy!!! He is so affectionate and adorable! Totally happy and healthy.
I was really nervous buying a dog over the internet. Puppy spot takes payment by PayPal, which was the reason I jumped into this. They were very helpful and are always there to answer my questions. The puppy I got is amazing and is the one I picked out online. I was nervous about that too. He was to arrive by plane, and puppy spot explained step by step were to go and who to call. We picked him up on April 3rd 2017 and fell in love the moment I saw him. Michelle Charlotte, NC
My experience with PuppySpot was excellent. I found so many puppy scams online and was terrified of buying my puppy sight unseen. Everyone I worked with at PuppySpot held my hand through the process. I was so nervous. But I got the exact pup I picked and he's in excellent health. His breeder was very responsible and took very good care of him. He's well bred and is our family's new joy. We love him sooooooooo much!!! Jordan *Personal details removed from Feefo* and Curtis *Personal Details removed by Feefo* were awesome in helping me get everything I needed to bring my baby home. Thank you all!
I got a great puppy and overall it was a pretty good experience. After we got through the a couple of issues, the customer service flow is very good. You do pay more than market value. I don't like how your telephone number is recorded so that after your purchase it's almost impossible to get to customer service - you are only routed to Travel. Therefore, if you have a real issue you must dial from another number. Also, there was no collaboration on the travel. I was promised one day when purchasing, then 2 days before arrival I was told that was no longer possible due to the airport being closed. I do think this is something that was easy to determine and communicate at the time of purchase. Finally, I learned travel for the puppy can be hard. Our puppy had a 12 hour trip with no food. When we received him he was soaked in his own urine. He couldn't walk for several hours after we got him home. It then took 3 weeks to break him from the fear of sudden movements and riding in a car which the breeder indicated wasn't an issue before the flight.
Yolanda - Thanks for taking the time to provide feedback on your experience. We rely on valuable customer feedback like yours to continue to provide a positive experience for our all members of our community. We apologize for any miscommunication surrounding your puppy's travel arrangements. While we collect preferred travel dates and airports from prospective puppy parents at the time of placement, final details are not confirmed until 48 hours prior to a puppy traveling home, and unfortunately as you stated in your review, your preferred airport was not one that your puppy could fly into. Our travel team worked closely with you to find alternate travel arrangements that suited both you and your puppy's needs. That said, we are incredibly concerned to learn about your puppy's condition upon arrival and you were right to notify us as soon as you thought there might be an issue, as that's exactly what we're here for. A member of our dedicated Customer Advocate team was quick to learn more and see how we can help and a†member of our travel team is investigating with the airline. We are happy to report that after speaking with you recently that your puppy is thriving in his new home. Please remember that your relationship with us began when you found your puppy on PuppySpot, so you should never hesitate to reach out if there's anything we can ever do to be helpful.†
You could have sent a pamphlet about the type of dog you purchase...maybe some quick tips for potty training and reducing puppy biting. We forgot, so a little help about what to expect the first month would have been helpful.
Norman - Thanks very much for your feedback. PuppySpot offers several resources for new puppy parents, including our content portal, full of tips, tricks and advice. We encourage you to visit it at www.puppyspot.com/content. Additionally, our team is always available to provide support and guidance throughout your puppy parent journey, so you should never hesitate to reach out if there's anything we can do to be helpful!