The whole process was very easy and everyone was very nice and helpful, however, the puppy has had dandruff and itching problem (the vet said that it was normal in puppies) ever since the arrival as well as some behavioral issues.Other than that, everything elese was good.
Zuzana - Thank you for sharing your experience with us. As a first-time puppy parent, we know that it can be both exciting and overwhelming to welcome home a new furry family member. We're glad that one of our Customer Advocates has been able to connect with you to provide helpful tips address your puppy's playful mouthing behavior, as well as to recommend a soothing oatmeal shampoo for your puppy's dry, but normal, skin. As you have experienced, we are about much more than just helping find you a puppy, we are a dog loving community that's always here to help. So, please continue to reach out to us if there is anything else we can do to be helpful to you.
Excellent communication. Wonderful customer service. Was very happy that puppyspot even called me after my puppy Maya was home for a few days to see she was doing. We had to deal with a lot of weather factors that were out of our control & puppyspot handled it all efficiently & thoroughly. I am very happy with their service and would recommend them to anyone looking to get a new puppy to add to their family!
Staff at Puppyspot was great. Everything went smooth and we now have a happy, healthy new family member. I highly recommend.
Very friendly staff and helpful. My questions were answered and our puppy is just precious, friendly and exactly as described in the description and picture provided on the website.
Great customer service from the start. Smooth purchase!
Love the puppy!good customer service!excelent purchase experience
Very thorough preparation of puppy and buyer for transfer. They took care of all the details and answered all my questions. Beautiful puppy but still has a cough she came with despite antibiotic treatment.
Our puppy is precious! The Puppyspot team was terrific. They responded quickly and answered my questions thoroughly and clearly. They are there every step of the way from selecting your puppy to the travel arrangements. Our Shih Tzu puppy arrived happy and healthy and is already part of the family.
Ward was wonderful to talk too. And gave us great information. We could not be happier about Kylo!
I rate Puppy Spot a 5 star service, Toni, was so supporting all the way through the process..... Everyone that works for this company I praise a thumbs up....Greg and I are so very happy with our black lab named Sadie......
This was the easiest and safest way to buy a new pup. No scams, no drama...........Great help from everyone here at puppyspot. We love our new addition to the family. Thank you so much.
I thought that your services were outstanding. I love that there was someone always available when needed and the travel arrangements for my pup was awesome. I didn't like how long my puppy was flying but when he arrived via Delta airlines he was clean and his crate was clean. Also the breeder needs to be patient as customers go through the process of financing. A lot of items that are needed to complete the purchase can't always be done in one day. Also there should be a list of items to expect once the puppy arrives.
Excellent caring fast courteous service.Sweet heart female Labrador retriever puppy.
The professionalism of the team was awesome! They kept us well informed about everything. All of our requests were completed. Thank for the lovely experience!
Excellent and dedicated service! More than expected!!
Great communicators! Took the stress and unknown factors out of the equation...and my new puppy flew from South Dakota to Philly!
Puppyspot made the whole process of picking out my puppy, to flying her to me. Everything was handled so smoothly that before I knew it my new baby arrived at the airport. They even kept in touch after I got her to make sure everything went okay. I even received a call from her breeder updating me on her personality and diet.
Everyone was very nice and caring. They made sure they let you know what was going on throughout the wait until I was able to take my little Maggie home! I will definitely use them again if I decide to get another puppy.