The dog was perfect. However no one at Puppy Spot seemed to know anything about the dog sometimes referring to the dog as female ( it is a male ); also guessing at the weight of the dog instead of fact checking. . The delivery date was postponed twice.
Gary - Bringing a new puppy home should be a joy, not a headache, and we're sorry for the confusion surrounding your puppy's arrival. We understand it’s a huge privilege to be a part of helping you select your new family member and we could have done a better job communicating and coordinating your pup's travel with you. Since then a member of our Management Team has been in touch with you to learn more and see how we can do better in the future. Our relationship began when we matched you with your puppy, so please let us know if there's anything more we can do to be helpful in your puppy parent journey.
overall great experience. We just wish a bit less expensive
Dog is great Cost a bit high Overall package could use some work. The customer service rep. that helped was absolutely the Best!!
Communication is very poor. I have at least one message not answered for over 6 days, one email not answered, and a request for communication with a supervisor that never happened.
Patrick - Thanks for your honest feedback. It's important to us, not only because we take our role seriously and want you to have the best experience possible, but also because it gives us a chance to learn and improve. That said, we never want a customer to feel as if they’re not able to get updated information and we're sorry that was the case for you at any point. A member of our Management Team has since connected with you to learn more and see how we can do better in the future. You joined a community when we matched you with your pup, so please don't ever hesitate to reach out if there's anything you need in your puppy parent journey!
Our new puppy arrived on time and healthy and happy. We did have a small problem , the puppy had Giardia and the coupon for the free first veterinary health check was not honored by the vca veterinary Clinic.. thankful our dog is fantastic so far,
John - Thank you for trusting us to help you find your new best friend! We were sorry to hear that your pup was diagnosed with Giardia, a common and treatable puppyhood condition. As living breathing beings, as unfortunate as it is, puppies sometimes get sick which is why our service extends way beyond just the delivery of your puppy, and we have a dedicated health team to address any concerns our puppy parents may have. Our relationship began, it did not end, so please don’t hesitate to let us know if there’s anything we can ever do to be helpful throughout your puppy parent journey!
Puppyspot did an excellent job of keeping me in the loop regarding my puppy's delayed arrival due to an illness. She did arrive safe and sound and is the love of my life. I am so enjoying her and highly recommend Puppyspot.
My overall experience with Puppyspot was positive despite navigating travel delays due to COVID. Everyone I spoke with was super kind, knowledgeable and the process from purchase to delivery was pretty smooth. I especially liked the app where you could track the puppies milestones and plan travel.
Answered all questions and kept me updated on puppy's welfare, status and travel info. Very good
PuppySpot made this experience seamless. They were super helpful along the way, as this is the first puppy I've ever raised on my own. The travel service was great, and completely worry-free on my part. Overall very happy!
I had a great experience with Puppy Spot. They were quick to answer any questions and Gracie's delivery date was the same as they had estimated weeks earlier. I downloaded their app right away and loved it. Very happy experience overall. I've had my puppy for 2 weeks and she is the best, very sweet yet a little sassy :)
They have been very helpful and answered all my questions. My dog came in great condition by an experienced pet transporter. I would recommend them to anyone.
Our pup was very expensive considering what we paid for our first golden doodle but overall she is the cutest thing, we made the right choice. Molly has perfect health which saves me from worrying about expensive office visits and it was easy to search for what we were looking for on their website.
I had a really good experience with puppy spot. The initial puppy concierge conversation was very helpful! I also really appreciated the standards they hold their breeders too. There was some miscommunication with the breeder and puppy spot on pick up places and some difficulty with that, but otherwise it was a very good experience! I love my little Havanese from puppy spot!
We received a wonderful, healthy puppy, loving delivered to our door as promised! Communication was very good, especially about travel which we were concerned about. The reason we did not give a 5 star rating was the communication when we had a problem after her arrival was extremely slow. There was no harm done, but we basically had to find our own solution. Over 4 days went by before a manager got back to us. We would use Puppyspot again, but hope your response time improves.
Everything was very personal, and nice. Our bulldog puppy is adorable and loving. Obviously had come from a loving home. Well socialized with other dogs. The vet says even though Bulldogs have breathing issues, the vet thought Peaches looked great. So much better then a pet store. Although I used to adopt, bulldogs are hard to find